Alex Goe
The Colony,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Specialist
Sureguard
03.2024 - Current
- Configured hardware, devices, and software for employees.
- Walked individuals through basic troubleshooting tasks.
- Responded to customer inquiries and provided assistance over phone and in person.
Field Tech V
Spectrum Cable
01.2021 - 01.2024
- Installation & troubleshooting of coax-based cable and phone services for residential & business
- Support-related email, phone calls, chats and other electronic communications
- Identify & resolve technical issues to help clients connect to Wi-Fi
- Support of wireless networks, Windows computers, Laptops, iOS, Androids, Smart TVs, and Gaming consoles
- Knowledge of networking and understanding of different network fundamentals such as, Routing/switching, NAT, DHCP/IP Addressing, Wireless LAN Controllers, Wireless Access Points, and RF (RSSI, SNR)
- Identifying and resolving wireless connection issues using knowledge of network technologies and hardware including routers
- Managed and resolved customer inquiries, concerns, and issues in timely and efficient manner, consistently achieving high customer satisfaction ratings.
Advanced Services Tech / Help Desk Tech
Xfinity
01.2014 - 01.2021
- As Installation Tech: Installation of video, internet, phone, and Xfinity home services
- New-hire training / Virtual tech during quarantine periods
- Maintenance of product inventory on trucks
- New-hire training / Virtual tech
- As customer service rep: Managed and resolved customer inquiries, concerns, and issues in timely and efficient manner, consistently achieving high customer satisfaction ratings
- Proficiently navigated customer accounts using Xfinity systems, ensuring accurate and up-to-date information
- Collaborated with cross-functional teams to escalate and resolve complex customer issues, demonstrating effective problem-solving skills
- As Help Desk Tech: Performed remote troubleshooting using diagnostic techniques and relevant questions
- Worked with customers to determine and implement the best solutions for their issues
- Work with end users, resolving their software and hardware issues in efficient manners
- Work with businesses to ensure their services were restored
- Manage administrative server functions, including back-ups, upgrades, recovery, management of disk space, and more.
Operations Specialist / Customer Service Rep
Target
01.2011 - 01.2014
- Providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive shopping experience
- Handled all goods-in, inbound/outbound vendor receipt
- Inventory control, inventory reporting, discrepancy auditing / Customer service.
Deployment Functionality Tech / Customer service rep
Best Buy
01.2001 - 01.2009
- Technical services for New-store set up: video distribution system / comprehensive cabling across terminals, displays, hardware
- Home installer: devices, systems, security
- Verification of inventory data and quality control of inventory movement
- Use of multiple databases and scanning systems.
Education
High School Diploma -
Greater Cleveland Christian School
Berea, OH05.2002
Skills
- Strong verbal and written communication skills, effectively conveying technical information to non-technical users and providing clear, concise customer support
- Demonstrated ability to prioritize tasks efficiently, meeting tight deadlines and ensuring timely resolution of customer issues
- Proven track record of analyzing complex issues, identifying root causes, and implementing effective solutions in both customer service and technical support roles
- Familiarity with various help desk and customer relationship management (CRM) software, enhancing efficiency in handling inquiries and managing customer interactions
Certification
A+, N
Timeline
Specialist
Sureguard
03.2024 - Current
Field Tech V
Spectrum Cable
01.2021 - 01.2024
Advanced Services Tech / Help Desk Tech
Xfinity
01.2014 - 01.2021
Operations Specialist / Customer Service Rep
Target
01.2011 - 01.2014
Deployment Functionality Tech / Customer service rep
Best Buy
01.2001 - 01.2009
High School Diploma -
Greater Cleveland Christian School
A+, N
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