Joseph L. Angcaya

• A workplace that excels in creating a community and delivering help when and where it is needed. Accuracy, precision and ability to multitask are needed and strengthened especially when working with a high volume of people and many new and returning faces. Maintaining a high standard of work ethic is necessary not only with other partners but customers as well. High skill and accuracy is required in crafting high-quality coffee and specialty beverages while providing fast, friendly, and personalized customer service. Adaptation at operating commercial coffee equipment and maintaining a clean and organized workspace, and handling cash and digital transactions with accuracy, are all requirements for expert drink crafting.

Experienced group facilitator with a strong background in leading collaborative projects, managing schedules, and coordinating diverse teams. Skilled at maintaining engagement, resolving conflicts, and adapting plans to meet evolving needs. Demonstrated ability to balance strategic planning with creativity, ensuring projects run smoothly while fostering a positive and inclusive team environment.

• Acted as a liaison between different departments involved in event planning, fostering effective communication throughout the process.
• Maintained a proactive approach in addressing any unexpected challenges that arose during event planning or execution, facilitating swift resolution and minimal disruption to the overall experience.
• Organized diverse cultural celebrations that fostered inclusivity within the community while showcasing its traditions and values authentically.
• Monitored post-event feedback to continuously improve the quality of future events and address any areas of concern.
• Developed creative themes for events and created related activities to engage attendees.

• A dedicated crew member with a hands on experience in a fast paced food service environment, skilled in food preparation, order accuracy, and maintaining high standards of cleanliness and safety. A proven ability to deliver excellent customer service by efficiently handling transactions, resolving concerns, and working collaboratively with team members to meet daily goals is a highly necessary skillset to have to succeed and excel in this field. Recognition for reliability, adaptability, and consistently performing under pressure to ensure a positive dining experience for every guest creates a warming environment for all.

Responsible security team member with experience in maintaining a safe and welcoming environment at a low risk facility. Primary duties included verifying client identification for entry, distributing food portions, and ensuring orderly conduct within the premises. Skilled in deescalation, clear communication, and providing respectful support to vulnerable populations. Recognized for reliability, professionalism, and the ability to balance security responsibilities with compassion and customer service.

• Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
• Streamlined communication between security team members, resulting in improved coordination during critical incidents.
• Collaborated with law enforcement agencies to share information and improve overall security efforts.
• Responded to alarms and emergencies, taking immediate action to mitigate risks.
• Monitored CCTV systems to detect suspicious activities and prevent potential threats.