Angelina Lucero
Mission Viejo,CA
Summary
I'm a hard working Individual who is motivated to continue to acquire skills and experience. I am seeking a position that allows my effective team collaboration skills to shine and focus on achieving results through efficiency and dedication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Special Needs Caregiver
Jovie
01.2024 - Current
- Worked with individuals with special needs to increase social skills and independence.
- Provided emotional support to enhance well-being and coping skills.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Maintained cleanliness to prevent health issues.
- Maintained clean and safe environment to prevent accidents and promote health.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Worked flexible schedule and extra shifts to meet business needs.
Assistant
Lisa Zhou
03.2024 - 05.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Baker's Assistant
Butter Crumbs Bake Shop
05.2023 - 01.2024
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Washed dishes and sanitized prep area at end of each shift.
- Operated commercial kitchen equipment and tools.
- Decorated baked goods and designed visually appealing displays of finished products.
- Created appealing displays to showcase products in bakery.
- Operated cash registers and processed payments accurately.
- Packaged finished products for sale.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Wait Staff Member
Ballpark Pizza Team
01.2021 - 02.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Education
GED -
Trabuco Hills
Mission Viejo, CA06-2024
Skills
- Activity planning
- Laundry management
- Community inclusion
- Therapeutic techniques
- Speech therapy support
- Critical thinking
- Conflict resolution
- Call management
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Certification
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Timeline
Assistant
Lisa Zhou
03.2024 - 05.2024
Special Needs Caregiver
Jovie
01.2024 - Current
Baker's Assistant
Butter Crumbs Bake Shop
05.2023 - 01.2024
Wait Staff Member
Ballpark Pizza Team
01.2021 - 02.2023
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
GED -
Trabuco Hills
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