Summary
Overview
Work History
Education
Skills
Timeline
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Claire Holland

Austin,TX

Summary

Motivated self-starter passionate about delivering exceptional customer service and building meaningful relationships. Dedicated to using my adaptability and logistics skills to support teams and customers effectively while making a positive impact.

Overview

6
6
years of professional experience

Work History

LTL Customer Support Specialist II (remote)

uShip
Austin, Texas
05.2022 - Current
  • Consistently ranked #1 or #2 support agent across teams each quarter, with the highest volume of calls/emails handled and top-rated customer satisfaction
  • Deliver high-quality customer support independently and collaboratively via phone and email, ensuring a seamless experience
  • Educate users on products, processes, and the value of services while staying informed on industry trends and best practices
  • Track shipments, resolve in-transit issues, and proactively manage carrier-related concerns to meet and exceed delivery KPIs, and retailer compliance requirements.
  • Act as a liaison between customers and carriers to de-escalate issues, and maintain smooth communication.
  • Provide a positive, solution-focused experience for every customer, supporting retention, and brand trust.
  • Build and nurture relationships with new and existing users, contributing to long-term customer success.
  • Assist customers with dispute resolution, including invoice errors and claims processing, ensuring timely and accurate outcomes.
  • Manage invoice disputes, process payments, and coordinate payouts with customers and carriers in alignment with company protocols and compliance standards
  • Monitor key customer service performance indicators (KPIs) to drive continuous improvement and team performance

Medical Specialist, Vet Tech., Adoption Matchmaker

Austin Pets Alive!
Austin, Texas
08.2019 - 05.2022
  • Conducted medical intakes, administered medications, and supported routine and emergency veterinary care
  • Assisted with surgeries, post-op recovery, prescription fulfillment, and equipment sterilization
  • Communicated care plans to adopters, fosters, and staff; maintained accurate medical records
  • Educated adopters and fosters on behavioral and medical needs to support successful placements
  • Supported daily shelter operations, including kennel cleaning, dog walking, and playgroup management
  • Collaborated with care teams to ensure consistent, high-quality animal care

Education

Some College (No Degree) -

Colorado State University
Fort Collins

Skills

  • Sharp analytical thinker with a love for organized data and processes
  • Order-to-delivery expert with a knack for keeping things moving
  • Relationship builder who keeps customers happy and partners in the loop proactively
  • Detail detective with a strong sense of accuracy and quality control
  • Problem solver who thrives on fixing issues before they become fires
  • Process improver always looking for a smarter, faster, cleaner way to get things done
  • Clear communicator, whether it’s an email to a client or a cross-functional team huddle
  • Quick to learn new systems- ERP/CRM
  • Time juggler who knows how to prioritize in a fast-paced, always-on environment
  • Logistics geek with a solid grasp of inventory, distribution, and fulfillment
  • Proactive and solutions-focused — no hand-holding needed
  • Flexible and adaptable — ready for the next curveball!
  • Team player who loves collaboration but can fly solo when needed
  • Calm under pressure with a sense of urgency (but never panicked pacing)
  • Conflict diffuser with a customer-first mindset

Timeline

LTL Customer Support Specialist II (remote)

uShip
05.2022 - Current

Medical Specialist, Vet Tech., Adoption Matchmaker

Austin Pets Alive!
08.2019 - 05.2022

Some College (No Degree) -

Colorado State University

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Claire Holland