Shelby Ufford
Wixom,MI
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
Johnson Controls, Inc.
12.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Developed reports and used existing reports to continuously monitor key performance indicators (KPIs) to measure operational success, delivered insights and reports to both customers and internal leadership.
- Ensured compliance with company policies, industry regulations, and safety standards during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at increasing efficiency, and enhancing overall productivity levels within the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Directed financial activities related to the contract, performing monthly PSA assessments and future forecasting.
- Managed customer purchase orders and budget. Responsible for all billing and AR.
- Hired and managed a dispatcher. Oversaw all activities related to dispatching.
Dispatcher
Johnson Controls, Inc.
09.2021 - 12.2022
- Planned, organized, and managed work for a group of 17 technicians.
- Maintained accurate records of all dispatched work assignments, improving data tracking for future analysis.
- Maintained customer CMMS to keep accurate records of the status of provided work orders.
- Responsible for all billing.
- Provided exceptional customer service and communication to customers, listening and taking action to ensure smooth service.
Operations Manager
Henry Ford Health System
01.2020 - 09.2021
- Managed medical assistant staff (8 medical assistants total) and indirectly managed physician staff (24 physicians total) and kept employees compliant with company policies and procedures.
- Onboarded, trained, and managed schedule for all medical assistants and physicians.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Operationalized virtual urgent care clinic, scaled clinic operations during Covid pandemic from the ability to see 4 patients a day to 95 patients per day.
- Side project while in this role included staffing 6 mass vaccination clinics with nurses and medical assistants. Worked with temp agencies to obtain staff.
Education
High School Diploma -
Huron High School
New Boston, MISkills
- Operations management
- Staff supervision
- Customer relations
- Workflow optimization
- Root-cause analysis
- Scheduling coordination
- KPI tracking
- Budget administration
- Financial administration
Accomplishments
Dimensions Talent Development Program Graduate (2024)
BEST Field Manager Financials Program Graduate (2025)
Timeline
Operations Supervisor
Johnson Controls, Inc.
12.2022 - Current
Dispatcher
Johnson Controls, Inc.
09.2021 - 12.2022
Operations Manager
Henry Ford Health System
01.2020 - 09.2021
High School Diploma -
Huron High School
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