Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Aimee Foster

San Antonio,TX

Summary

Customer Relationship Builder | Security focused | Infrastructure as a Service Resolved complex technical issues using calm demeanor, soothing customer relationship approach, analyzing data, developing options, troubleshooting, and implementing solutions. Advocated products by understanding customer goals, analyzing data, troubleshooting, offering cutting edge solutions, and providing quality support. Optimized business by communicating innovative opportunities and market trends, resulting in focused revenue-generating initiatives. System Architecture Solution & Account Strategy Process Implementation De-escalation Expertise Management Consulting Business Development Account Management Customer Insights Leadership Mentoring

Overview

18
18
years of professional experience
1
1
Certification

Work History

Cloud Architect

Accenture Federal
01.2021 - Current
  • Project 1: CloudFormation configuration management and automation.
  • Unix logstash architecture and integration
  • Studying certified Ethical Hacking and website hacking to focus on security
  • AWS tech lead
  • Project2: serverless blue/green ci/cd architecture
  • Aws tech lead Project3: SRE for application that is highly available
  • Application integration to faciliate onboarding of complex applications to managed services.

Cloud Architect

2nd watch consulting
01.2018 - 01.2021
  • Post sales consulting to align with large clients in financial, health care and enterprise fields with an end goal to meet and deliver phenomenal customer success in achieving those goals
  • Migration to AWS, security focused within well architect framework
  • Kubernetes security assessments and image consultations
  • Able to bring results in process and alignment to create incident response plans
  • Over deliver to ensure clients partner with us in future while ensuring best practices for devops, and AWS
  • CICD proficiency within modern frameworks
  • Familiarity with industry and compliance standards PCI, NIST HIPPA SOX Implementing security controls, observability and auditing monitoring tooling with an emphasis on processes and response plans
  • In depth detailed analysis and security gap resolution
  • Experience with identity management and federated solutions.

Customer Success Architect

VMware on AWS
01.2017 - 01.2018
  • Drive customer product adoption of hybrid cloud solutions
  • Assist customers with protecting and scaling mission-critical applications leveraging AWS integrations
  • Identify customer insights
  • Embrace communication, innovation, teamwork, and customer success
  • Gather business requirements
  • Develop roadmaps
  • Conduct data analysis
  • Assist product management.

Principal Technical Consultant

Hitachi Data Systems
01.2015 - 01.2017
  • Lead Hitachi servers and storage solution architectural design projects for VMware, Microsoft applications, and Private and public Cloud solutions
  • Gather customer needs
  • Support engineering design, consulting, and implementation strategies
  • Provide account technical support, system integrations, architecture, and pre- and post-sales care
  • Assisted 7+ enterprise customers monthly with technical issues, resulting in trusting relationships
  • Grew revenue spearheading new product and business development initiatives, including developing go-to-market strategies, delivering productive new offering impact and increased sales
  • Improved 2 Hitachi Data Systems (HDS) business offerings, including viable market solutions offering Containers-as-a-Service (CaaS) and modern applications, resulting in services aligned with market needs.

Senior System Engineer / System Engineer, Commercial Northwest

VMware / EMC, Inc.
01.2012 - 01.2014
  • Promoted to support Cloud architectures and products
  • Wrote proposals and recommended business and technical solutions to support customers and sales efforts
  • Managed system pilots, tests, point of contact (POCs) and evaluations
  • Increased revenue through technical project management, including defining sales strategies and upsell options
  • Retained customers by following up on functional/technical issues, listening, researching, and providing solutions
  • Supported business growth by providing management team with customer feedback and industry trends
  • Served as technical liaison between engineering teams, service teams, and customers
  • Presented product value by effectively communicating product suite benefits and vision to diverse audiences.

Enterprise Technical Support Engineer

VMware
01.2009 - 01.2012
  • Promoted to crisis and escalation manager for storage and technical issues
  • Conducted training programs
  • Supported both GUI and command line interfaces within the advanced storage infrastructure, including ISCSI, Fiber Channel, FCoE and NFS
  • Boosted log file analysis efficiency through formulation and integration of scripts and command lists
  • Restored 10+ international enterprise accounts through analysis, crisis management, technical guidance, solution implementation, and service recommendations
  • Facilitated weekly presentations on ESXi and vCenter Server best practices, resulting in increased knowledge, technical diagnosis efficiency, and faster critical issue recovery
  • Improved efficiency by documenting best practices for developing and deploying VMware solutions, workarounds, technical issues (bugs) resolutions, and customer support processes
  • Bridged technical gaps by collaborating with teams from Cisco, HP, IBM, EMC, Dell, NetApp, and VCE
  • Advanced sales efforts by providing architectural design consultations during planning phase.

Senior Applications Analyst

Electronic Health Systems / Denver Health & Hospital Authority
01.2007 - 01.2009
  • Led clinician and physician collaborative system development and implementation
  • Managed the design collaboration, clinical documentation, electronic health record implementation, and critical care device integration
  • Cross-functional team support
  • Maintained accuracy and data integrity of 80+ million laboratory records during conversion from LCR application to Soarian Clinical Access
  • Managed IT infrastructure for 50+ staff and multiple applications, resulting in streamlined technology systems.

Solutions Architect

Chef Software
01.2015
  • Gained valuable IT infrastructure and application start-up experience
  • Coordinated dedicated efforts helping businesses and partners become faster and modular with Cloud platforms
  • Managed training and workshops
  • Tested code
  • Expanded technical solutions for large enterprise customers, resulting in company revenue growth
  • Educated customers bi-monthly by leading on-site training and workshops teaching users basic to advanced Ruby program, enterprise systems, and information regarding configuration management workflow.

Education

Bachelor of Science, Nursing -

Denver School of Nursing
01.2007

Skills

  • Disaster Recovery Planning
  • Virtualization Technologies
  • Containerization Technologies
  • Cost Management
  • Performance Optimization
  • Network configuration

Certification

  • Amazon Associate Solution Architect, 2018
  • VMware Certified Professional (VCP), 2015
  • Sun Certified System Administrator, Solaris 7, 2002

Timeline

Cloud Architect

Accenture Federal
01.2021 - Current

Cloud Architect

2nd watch consulting
01.2018 - 01.2021

Customer Success Architect

VMware on AWS
01.2017 - 01.2018

Principal Technical Consultant

Hitachi Data Systems
01.2015 - 01.2017

Solutions Architect

Chef Software
01.2015

Senior System Engineer / System Engineer, Commercial Northwest

VMware / EMC, Inc.
01.2012 - 01.2014

Enterprise Technical Support Engineer

VMware
01.2009 - 01.2012

Senior Applications Analyst

Electronic Health Systems / Denver Health & Hospital Authority
01.2007 - 01.2009

Bachelor of Science, Nursing -

Denver School of Nursing

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