Summary
Overview
Work History
Skills
Timeline
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Martine Boursiquot

Brooklyn,New York

Summary

Dedicated and reliable professional with a strong background in leadership and team management in the retail industry. Known for dependent action and effective task fulfillment, possessing high professionalism and exceptional client service skills. Experienced in inventory management, excels in task delegation and performance monitoring. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Proven track record of driving results, ensuring team collaboration, and delivering high-quality outcomes.

Overview

15
15
years of professional experience

Work History

Sales and Service Lead

Sephora USA
08.2022 - Current
  • Implementing Sales and Service Experiences: Ensure the implementation of sales and service experiences that meet Sephora's standards.
  • Support and Coach Team: Support and coach team members in selling, service, and operations.
  • Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement.
  • Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment.
  • Ensuring Client Loyalty and Engagement: Support client loyalty programs and services, monitoring KPIs to ensure success.
  • Cross-trained existing employees to maximize team agility and performance.
  • Promoted teamwork within the workplace by encouraging collaboration among peers on various project tasks.

Lingerie Supervisor

Victoria Secret
10.2017 - 08.2022
  • Fostered a positive work environment through open communication channels between employees at all hierarchical levels.
  • Collaborated with marketing teams to develop promotional campaigns that increased store footfall and revenue generation.
  • Utilized data-driven insights from sales reports to identify best-selling products and allocate resources effectively across different departments within the store.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Cashier/Sales Representative

Victoria Secret
06.2014 - 10.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.

Head Cashier

Farm Country Supermarket
01.2010 - 08.2015
  • Supervised cashier’s making sure customers received excellent customer service
  • Cash handling
  • Assisted with story inventory
  • Monitored outgoing/incoming shipment
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Skills

Results Driven

  • Resilient
  • Startegic Vision
  • Collaboration
  • Excellent communication

Timeline

Sales and Service Lead

Sephora USA
08.2022 - Current

Lingerie Supervisor

Victoria Secret
10.2017 - 08.2022

Cashier/Sales Representative

Victoria Secret
06.2014 - 10.2017

Head Cashier

Farm Country Supermarket
01.2010 - 08.2015

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Martine Boursiquot