Juliet Rouse
Erlanger,KY
Summary
Dedicated nursing assistant with extensive experience in geriatric healthcare and patient administration, including four years of service in the United States Air Force. Known for delivering compassionate, detail-oriented, and high-quality patient-centered care. Adept at collaborating with medical professionals and providing comprehensive and continuous support to ensure the best possible patient care. Committed to enhancing the overall patient experience through individualized care and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Services Management Journeyman
United States Air Force, USAF
03.2020 - 03.2024
- Coordinated patient administration process, including patient registration, scheduling, and discharge planning, ensuring seamless patient flow and optimal care delivery rendering care for over 95K medical visits annually.
- Managed over 13K outpatient medical records and conducted audits to ensure accuracy and completeness, maintaining compliance with HIPAA and other regulatory standards.
- Provided exceptional administrative support to healthcare providers in women’s health, family health and pediatric clinics. Managed patient referrals, conducted thorough insurance verifications, and follow-up appointments to ensure seamless continuity of care.
- Successfully processed over 7k Tricare West enrollments for guaranteed providers, ensuring timely and accurate completion of administrative tasks. This involved meticulous attention to detail and adherence to Tricare West guidelines, contributing to the seamless enrollment of patients and healthcare providers in the Tricare network.
- Managed and processed over 3,000 patient records requests monthly, ensuring efficient retrieval and dissemination of medical information. Enforced strict HIPAA compliance standards, maintaining confidentiality and safeguarding patient privacy with a 100% compliance record
Certified Nurse Assistant
Discovery Care Centre
01.2018 - 02.2020
- Provided essential support to nursing staff of two practical nurses and 4 CNAs in a skilled long-term care facility with over 60 patients. Assisted with vital signs monitoring, patient personal care, including bathing, grooming, and dressing.
- Additionally, performed tasks such as cleaning catheters and wound care, ensuring adherence to infection control protocols and promoting patient comfort and well-being.
- Conducted regular rounds to monitor patients’ physical and mental status throughout shifts.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Ensured timely medication administration, managing accurate records of dosages and schedules for over ten residents in the memory care unit.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Recognized and reported abnormalities or changes in patients' health status to registered nurses.
Education
No Degree - Health Services Administration
Community College of The Air Force
Montgomery, ALLicense - Practical Nursing
Beckfield College
Florence, KY06.2025
High School Diploma -
Corvallis High School
Corvallis, MT07.2017
Skills
- Medical Records Management
- Front Desk Operations
- Electronic Health Records Systems
- Medical Terminology
- Vital Signs
- Clinical Workflow Optimization
- HIPAA Compliance
Certification
CPR Certified (American Heart Association, Expires April 2026)
Timeline
Health Services Management Journeyman
United States Air Force, USAF
03.2020 - 03.2024
Certified Nurse Assistant
Discovery Care Centre
01.2018 - 02.2020
No Degree - Health Services Administration
Community College of The Air Force
License - Practical Nursing
Beckfield College
High School Diploma -
Corvallis High School