Lori Longley
Amherst,NH
Summary
Effective leader with a proven track record at Ford Credit, enhancing processes and building team performance. Excelled in developing training programs and fostering strong relationships, leveraging sales strategy development and exceptional communication skills. Achieved significant growth by focusing on strategic initiatives and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Sales Coach
Ford Credit
09.2022 - Current
- Develop and administer training agendas and onboarding plans for new BDMs and Ford Pro FinSimple BDMs.
- Partner with field sales management to ensure BDMs and Ford Pro FinSimple BDMs have necessary skills to achieve assigned objectives.
- Execute specialized training plans to strengthen employees’ existing skills or develop new skills.
- Support Sales Ops people leaders with onboarding new inside sales positions.
- Own sales roles pathways in Degreed.
- Collaborate with L&D, Sales Ops, and Field Sales Management on the development of new and existing sales curriculums.
- Conduct BDM/CBDM ride alongs to assist with implementation of TAC framework.
- Support strategic initiatives related to sales process to help drive process improvements and efficiency.
Sales Operations Manager
Ford Credit
02.2021 - 09.2022
- Assisted Regional Manager to develop and oversee region growth strategy.
- Supported BDMs with identification of growth opportunities, ensuring proprietary tools and resources are leveraged and a consultative approach to the business is adopted.
- Partnered with facing divisional counterparts on One Ford alignment initiatives.
- Coached, trained and mentored a team of 9 BDMs to drive sales efficiency and effectiveness.
- Captured profitable dealer loan and wholesale acquisitions; conducted joint sales calls with BDMs, supported dealer credit request processing, loan closings and takeovers as needed.
- Worked with FSS and BDMs to manage and mitigate dealer credit risk.
- Leveraged region and dealer level reporting to monitor purchase policy, ensuring it is consistent with sales strategy and adjusted as needed.
- Supported Regional Manager with all elements of day to day management of the Region; monitored region operational performance and key metrics to plan; ensured actions are defined and implemented to address deficiencies.
- Led key initiatives and special projects.
- Oversaw DRG, TER review and approval, sales budget planning and reconciliation, and dealer portfolio monitoring process.
Business Development Manager
Ford Credit
11.2007 - 01.2021
- Increased dealership support by identifying new opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with dealerships to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for dealerships based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with initiatives and strategic plans.
Education
Bachelor of Arts -
Bradley University
Peoria, ILMBA -
Rivier University
Nashua, NHSkills
- Sales process management
- Objection handling
- Sales strategy development
- Training program creation
- Problem-solving abilities
- Team building
- Communication strategies
- Performance improvement
- Sales team training
- Sales report analysis
Timeline
Sales Coach
Ford Credit
09.2022 - Current
Sales Operations Manager
Ford Credit
02.2021 - 09.2022
Business Development Manager
Ford Credit
11.2007 - 01.2021
Bachelor of Arts -
Bradley University
MBA -
Rivier University
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