Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Kendra Degeyter

Janesville

Summary

Experienced document handling specialist with a background in processing, classifying, and reviewing sensitive records including medical, legal, and financial documents. Skilled in HIPAA-compliant data entry, document preparation, and quality control across multiple stages of a digital records workflow. Recognized for precision, critical thinking, and the ability to interpret and classify complex or unclear documentation.

Overview

6
6
years of professional experience

Work History

Quality Control Operator

Data Dimensions
08.2024 - Current
  • Handled protected health and personal information documents, including medical, vital, and financial documents, while maintaining strict compliance with privacy and data protection standards.
  • Exercised sound judgment to make final classification decisions in the absence of leads, and escalated unclear or systemic issues to management when necessary to maintain accuracy and workflow continuity.
  • Provided real-time guidance to Image Sorting Operators via Microsoft Teams, answering questions and offering clarification on proper classification of confidential records and forms to ensure accuracy.
  • Conducted detailed reviews of processed sensitive personal and official documents to ensure accurate classification and compliance with quality standards, taking corrective action or re-routing documents as needed.
  • Identified and reported quality concerns to team leads, proposing corrective actions for recurring issues.

Image Sort Operator (Remote)

Data Dimensions
10.2021 - 08.2024
  • Processed high volumes of sensitive documents—including medical, legal, and financial forms—with close attention to detail, supporting data integrity and accurate digital recordkeeping.
  • Communicated with Quality Control to clarify document classification questions, ensuring accurate processing of less common or ambiguous records.
  • Applied critical thinking to classify unclear documents, often cross-referencing related pages and using contextual clues to determine accurate categories when information was incomplete or inconsistent.
  • Utilized specialized imaging software to classify large batches of scanned confidential records, assigning identification codes with speed and accuracy while meeting daily performance standards.
  • Adjusted scanned document files as needed—rotating pages, converting to color, or enhancing readability—to ensure accurate classification and legibility for downstream processing.
  • Identified and escalated misrouted or incomplete batches to team leads or Quality Control for correction.

Data Entry Operator

Data Dimensions
10.2019 - 10.2021
  • Entered sensitive information from scanned medical, legal, and financial documents — including names, dates of birth, Social Security numbers, and case identifiers — while maintaining strict compliance with privacy regulations (e.g., HIPAA).
  • Interpreted handwritten, cursive, and low-quality scanned text to accurately extract and input data, following detailed formatting rules for special characters, incomplete fields, and multiple-document scenarios.
  • Applied document-specific rules to determine the correct person or section to extract data from, often reviewing surrounding content to resolve ambiguities.
  • Flagged and reported critical data issues such as co-mingled patient documents, supporting overall data integrity and workflow accuracy.
  • Consistently met or exceeded daily productivity and accuracy benchmarks while navigating a specialized internal data entry system in a high-volume, deadline-driven environment.

Document Processor Clerk

Data Dimensions
04.2019 - 10.2019
  • Prepped 3–4 boxes of physical documents daily — including fragile, fire- or water-damaged records — for high-speed scanning, meeting strict productivity and quality targets while preserving the integrity of sensitive materials.
  • Handled highly sensitive materials — including medical records, legal documents, vital records, x-rays, microfiche, camera film, CDs, and flash drives — while ensuring compliance with HIPAA and internal privacy protocols.
  • Used specialized tools (mail openers, staple removers, quicksort, finger grips, tape) to safely disassemble and organize documents for scanning while maintaining page order and content completeness.
  • Identified and addressed document issues such as missing or misaligned pages, escalating unresolved problems to team leads or resolving them independently when possible.
  • Exercised critical thinking and adaptability when preparing irregular, outdated, or nonstandard materials, ensuring smooth processing by downstream imaging and data entry teams.

Education

ARISE Virtual Academy
Janesville, WI

Skills

  • HIPAA & Data Privacy Compliance
  • Handling Confidential & Sensitive Documents
  • Accurate Data Entry & Extraction
  • Critical Thinking & Attention to Detail
  • High-Volume Document Processing
  • Handwriting & Low-Quality Text Interpretation
  • Workflow Oversight & Issue Escalation
  • Document Analysis & Classification
  • Quality Assurance & Error Detection
  • Team Communication & Collaboration (incl Microsoft Teams)
  • Independent Decision-Making & Problem Solving
  • Productivity & Accuracy in Deadline-Driven Environments

Interests

Exploring emerging technologies and innovations Coding and programming projects Creative problem-solving and hands-on repairs Drawing, painting, and other visual arts Baking and experimenting with new recipes Watching films and television series Music appreciation and playing instruments Video gaming Culinary trends and food exploration

Timeline

Quality Control Operator

Data Dimensions
08.2024 - Current

Image Sort Operator (Remote)

Data Dimensions
10.2021 - 08.2024

Data Entry Operator

Data Dimensions
10.2019 - 10.2021

Document Processor Clerk

Data Dimensions
04.2019 - 10.2019

ARISE Virtual Academy

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