NOTOYA HINES
Stonecrest ,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Package Handler
Fed Ex Ground
Ellenwood, GA
08.2020 - Current
- Labeled parcels accurately according to company guidelines.
- Maintained a clean work environment by removing debris from the loading dock area.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Resolved conveyor system issues by clearing jams and blockages.
CUSTOMER ORDER SPECIALIST
THE HOME DEPOT
NEW YORK, NY
01.2006 - Current
- Maintains an in-depth knowledge of products and services offered
- Handles 35-45 inbound calls per day; prioritizes urgent messages; and resolved more over 5,000 customer care tickets
- Prepares and updates sales orders through appropriate SRS ticket system
- Enhances initial contact with each customer and vendor, as well as filter all complaints
- Works closely with installation companies to ensure smooth installation of product, including working with project designers to produce all of the paperwork needed by the installers
- Also consistently communicates with project managers and district service managers to guarantee customer satisfaction and loyalty
- Received five (5) awards for 'Outstanding Customer Service' and 20 badges/patches for Safety, Product Knowledge Master, Impact Team Member, and Homer Product Knowledge Master.
HEAD CASHIER / SALES ASSOCIATE
THE HOME DEPOT
NEW YORK, NY
- Acknowledged as one of the top sales associate in 2007 in terms of productivity (measured in sales)
- Trained 22 employees on different register systems, as well as other duties to perform throughout shift such as customer service, time management and product facing and knowledge
- Maintained technical knowledge of hundreds of different products sold while greeting customers and validating product purchases, merchandise, and special orders sales/ returns.
HOME HEALTH AIDE
ALLEN HEALTH CARE
BRONX, NY
01.2004 - 01.2006
- Carefully assisted with medications ordinarily self-administered (followed strict state regulations)
- Patiently communicated with patients and performed additional supportive duties
- Understood patients' emotional needs, ensuring comfort and safety at all times
- Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert
- Obtained patient temperature, pulse, respiration and blood pressure; with watchful care for patient reactions
- Performed personal care duties and assisted with ADLs such as bathing, feeding, and dressing
- Diligently maintained a safe patient environment, protecting patients' from falls to avoid critical injuries
- Participated in case reviews, consulting with the team caring for the client, to evaluate the patients' needs and plans for continuing services.
INTERNSHIP
MORRIS HEIGHT HEALTH CENTER
BURNSIDE, NY
01.2007
- Successfully completed a rigorous four (4) month internship at a well-respected facility
- Performed at least 150 hours of direct patient care under the general supervision of an RN
- Assisted medical staff with the following procedures: vision testing, glucose measurement, and phlebotomy
- Transported patients to their assigned room and carefully position patients on bed
- Inspected clinical equipment settings, including pressures, conductivity, and temperature to ensure conformance to safety standards
- Consistently praised for efficient handling of patients' needs and reported any unusual conditions or behavior to primary physician
- Communicated effectively with physicians and other members of the health care team.
Education
Associate of Science - Medical Assisting
Monroe College
The Bronx, NY06-2007
Skills
- MICROSOFT OFFICE (WORD & EXCEL)
- INTERNET EXPLORER
- COMMUNICATION
- CREATIVE
- FLEXIBLE & APPROACHABLE
- FOLLOWS DIRECTION PRECISELY
- GOOD ATTENTION TO DETAIL
- MULTI-TASKER
- PROBLEM SOLVER
- QUICK LEARNER
- RELIABLE & DEPENDABLE
- TEAM BUILDING
- TIME MANAGEMENT
- Chart Management
- Venipuncture
- Medical Billing
- HIPAA Compliance
- Anatomy and physiology
- Specimen Collection
- Patient Care
- Medical Coding
- Vital signs monitoring
- Patient Registration
- Phlebotomy
- Vital Signs Documentation
- Blood and Tissue Collection
Education Certifications
- ASSOCIATE OF APPLIED SCIENCE (A.A.S), MEDICAL ASSISTANT, 2005, 2007, MONROE COLLEGE, BRONX, NY
- CARDIOPULMONARY RESUSCITATION (C.P.R.), 2006
- HOME HEALTH AID (H.H.A.), 2002
Timeline
Package Handler
Fed Ex Ground
08.2020 - Current
INTERNSHIP
MORRIS HEIGHT HEALTH CENTER
01.2007
CUSTOMER ORDER SPECIALIST
THE HOME DEPOT
01.2006 - Current
HOME HEALTH AIDE
ALLEN HEALTH CARE
01.2004 - 01.2006
HEAD CASHIER / SALES ASSOCIATE
THE HOME DEPOT
Associate of Science - Medical Assisting
Monroe College
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