Nottia Bottom
Battle Creek,MI
Summary
Pharmacy professional with focus on accuracy and patient care. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Bronson Emergency Department & Inpatient Pharmacy
01.2024 - Current
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Mastered complex hospital computer systems to manage electronic health records, input prescription information, and track inventory levels efficiently.
- Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed complex typing assignments on time demonstrating adaptability in various subject matters.
- Maximized productivity by performing clerical tasks such as photocopying, data entry, typing correspondence, and managing supplies inventory.
- Participated in quality improvement initiatives aimed at refining medication reconciliation processes and enhancing overall patient care.
- Contributed to quality assurance efforts by conducting regular audits of sterile compounding processes and documentation.
Pharmacy Technician
Meijers Pharmacy
01.2023 - 01.2024
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Resolved third-party billing, computer system and customer service issues.
- Counted, measured, and compounded medications following standard procedures.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Scheduled vaccines appointments and updated records to reflect correct information.
- Assisted customers with updating insurance documents
- Processed insurance claims to ensure timely support for customers in need.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Customer Service Cashier
Goodwill
06.2022 - 01.2023
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
Customer Service Cashier
Walmart
06.2022 - 10.2022
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Collaborated with team members to maintain smooth operations during peak hours.
- Used POS system to enter orders, process payments and issue receipts.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to each client's needs before offering tailored solutions based on their preferences or requirements.
- Boosted sales revenue by upselling products and services to customers during the checkout process.
- Learned duties for various positions and provided backup at key times.
Team Member
Checkers & Rally's
09.2020 - 06.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Developed marketing materials to promote in-store events and special promotions.
Skills
- Problem-solving skills
- Confidentiality and HIPAA
- Pharmacy and customer records management
- Pharmacy law compliance
- Advanced math skills
- Attention to detail
- Sterile compounding techniques
- Aseptic techniques
- USP 797
- FDA drug safety guidelines
- Intravenous admixture preparation
- Microsoft word
- Data entry
- Insurance claim processing software
- Medication documentation
- Medication terminology
- EPIC software
Certification
- Licensed Pharmacy Technician - 10/2023
Timeline
Pharmacy Technician
Bronson Emergency Department & Inpatient Pharmacy
01.2024 - Current
Pharmacy Technician
Meijers Pharmacy
01.2023 - 01.2024
Customer Service Cashier
Goodwill
06.2022 - 01.2023
Customer Service Cashier
Walmart
06.2022 - 10.2022
Team Member
Checkers & Rally's
09.2020 - 06.2022
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