Nou Adams
Puyallup,WA
Summary
Experienced Hmong interpreter proficient in bridging communication between Hmong and English speakers across various industries. Strong command of both languages, emphasizing clarity, confidentiality, and professionalism.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Aurora Chocolate
11.2017 - 01.2024
- Developed streamlined task system to provide more effective workflow for both peers and management staff
- Trained end-users in best practices to minimize errors and protect key data
- Observed staff to study daily tasks regarding information processing and performance to better understand business system needs
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Hmong Interpreter
Non-Profit Organizations
09.2018 - 05.2021
- Enhanced communication by accurately interpreting Hmong to English and vice versa during various settings.
- Improved client satisfaction by providing culturally appropriate interpretations for diverse populations.
- Aided social service agencies in understanding the needs of Hmong clients by delivering clear and concise interpretations during interviews and assessments.
Customer Service Agent
Holland America
05.2017 - 10.2017
- Reviewed files, records and other obtained documents to respond to customer requests
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Nutrition and Dietitian Assistance
Providence Care Hospital - Providence Care
01.2017 - 05.2017
- Served meals to residents in accordance with established schedules and dietary procedures.
- Followed all food safety regulations while preparing meals for patients.
- Screened and monitored for change in nutrition risk status in hospitalized patients.
Education
Bachelor of Science - Health Sciences
University of Alaska Anchorage
05.2027
Associate of Science - Radiologist Technology
University of Alaska Anchorage
05.2026
Bachelor of Arts - hospitality And Hotel Restaurant Management
University of Alaska Anchorage
05.2019
Associate of Applied Science - Culinary Arts
University of Alaska Anchorage
05.2019
High School Diploma -
Chugiak High School
05.2014
Timeline
Hmong Interpreter
Non-Profit Organizations
09.2018 - 05.2021
Operations Supervisor
Aurora Chocolate
11.2017 - 01.2024
Customer Service Agent
Holland America
05.2017 - 10.2017
Nutrition and Dietitian Assistance
Providence Care Hospital - Providence Care
01.2017 - 05.2017
Associate of Science - Radiologist Technology
University of Alaska Anchorage
Bachelor of Arts - hospitality And Hotel Restaurant Management
University of Alaska Anchorage
Associate of Applied Science - Culinary Arts
University of Alaska Anchorage
High School Diploma -
Chugiak High School
Bachelor of Science - Health Sciences
University of Alaska Anchorage
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