Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nou Andee

Nou Andee

Cotati,CA

Summary

Caring and devoted Funeral Arranger driven to perform exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families.

Dedicated and knowledgeable person with nearly 7 years working in the funeral industry. Extensive experience in visitations, memorials, funerals and burials. Adept at listening and responding to needs and wishes of clients with sensitivity and compassion. Understands needs of loved ones, different types of service plans and government-mandated documentation. Patiently counsels families, as well as clients exploring pre-need future funeral options. Helps families say goodbye with dignity and support.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Funeral Arranger

Eggen & Lance
Santa Rosa CA, California
12.2015 - 09.2022
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Conducted funerals, visitations and memorial services.
  • Closed and secured caskets and led funeral procession to churches and burial sites.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Monitored high-volume phone lines and displayed proper phone etiquette.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Drafted and published obituaries on behalf of families served.
  • Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
  • Arranged clergy, music and other service details for clients.
  • Worked with cemeteries to schedule grave opening and closing.
  • Helped over 100 of families select funeral and burial details from range of available options.
  • Assisted clients with pre-arranging funeral services.
  • Coordinated transportation of remains between medical facilities, funeral home and burial locations.
  • Managed timing of floral deliveries for multiple services per day.
  • Improved appearance of remains with use of cosmetics.

Operator

Medtronic
Santa Rosa, CA
12.2014 - 12.2015
  • Inspected machine parts with measuring tools.
  • Fed raw materials into machines to create products for clients.
  • Set up machines to start production cycles and controlled machine settings.
  • Kept accurate records of defective units or products.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected finished products for quality and adherence to customer specifications.
  • Inspected 2-3 products and machines at one given assignment to maintain quality and efficiency.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Assembled varies products according to changing daily work orders and specific customer needs.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.

Administrative Assistant

Servpro
Santa Rosa, CA
08.2011 - 08.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records.
  • Developed and updated over 50 spreadsheets and databases to track inventories.
  • Performed research to collect and record industry data.
  • Managed relational database to store information for reference, reporting and analysis.

Administrative Assistant

Mead & Hunt
Santa Rosa, CA
10.2006 - 08.2010
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Arranged yearly office events and functions to boost office morals such as holiday parties and team building.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events
  • Edited documents to improve accuracy of language, flow and readability
  • Managed relational database to store information for reference, reporting and analysis

Education

Associates - Behavioral Sciences

Santa Rosa Junior College
Santa Rosa, CA
05.2018

High School -

Elsie Allen High School
Santa Rosa, CA
06.2003

Skills

  • Customer Service
  • Grief Counseling
  • Professional Correspondence
  • Life Insurance Knowledge
  • Customer Response
  • Mortuary Operations
  • Funeral Planning
  • Complex Problem-Solving
  • Burial Coordination
  • Funeral Industry Regulations Knowledge
  • Obituary Writing
  • Time Management
  • Critical Thinking
  • Active Listening
  • Office Supplies and Inventory
  • Quality Assurance
  • Office Support
  • Special Projects
  • Records Filing
  • Detail Oriented
  • Microsoft Word and Excel
  • Client Satisfaction

Certification

  • Certified Funeral Arrangement Counselor - January 2022

Timeline

Funeral Arranger

Eggen & Lance
12.2015 - 09.2022

Operator

Medtronic
12.2014 - 12.2015

Administrative Assistant

Servpro
08.2011 - 08.2013

Administrative Assistant

Mead & Hunt
10.2006 - 08.2010

Associates - Behavioral Sciences

Santa Rosa Junior College

High School -

Elsie Allen High School

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Nou Andee