NOU VERRETT
Riverside,CA
Summary
Experienced with tax preparation and compliance, offering valuable insights to optimize client returns. Utilizes in-depth knowledge of tax regulations to ensure accurate filings. Track record of maintaining high client satisfaction through effective consultation and personalized tax strategies.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Seasonal Tax Preparer and Customer Support Expert
Baker Tilly
Riverside, CA
12.2024 - Current
- Assist customers in preparing their own returns and/or fully preparing their tax returns.
- Assist customers in gathering, organizing, and entering data through the designated software platform for federal and stat tax returns.
- provide tax support and advice to customers over video, phone and chat.
- Leverage expertise in tax, technology troubleshooting and resolving tax issues to ensure an excellent customer experience.
- Deliver accurate tax advice to customers in easy-to-understand terms by using recommended research materials, professional resources and team support.
- Analyze and research a variety of tax matters to determine and appropriate course of action for customers.
Care Provider
IHSS
Moreno Valley, USA
01.2017 - Current
- Maintain client's calendar to insured all appointments are met, be a liaison between client's and insurance company, advocate for safety equipment, transport clients to doctor's appointments, plan and prepared client's daily meals, provided activities and exercise for clients to stay active
TAX PREPARER
SELF EMPLOYED
Riverside, USA
06.2011 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients
- Analyzed financial records to verify accuracy of tax returns
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally
- Increased client satisfaction by providing accurate and timely tax preparation services
- Completed and filed returns with tax departments at local, state, and federal levels
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings
- Maintained compliance by adhering to current tax laws and regulations
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws
Care Provider
RISK MANAGEMENT
La Mesa, USA
01.2007 - Current
- Administer patient's daily medication, and take patient to monthly lab and doctor appointments
- Provide excellent post-transplant care for patient, ensuring patient received proper nutrients and daily care medication to prevent rejection
Sales/Business Development Manager
TEAM MARCH TAX CENTER
March Air Reserve Base, USA
01.2014 - 01.2014
- Company Overview: Part of a team that provided the men and women of March ARB with savings of over $110,000 in tax preparation fees and secured over $1.1 million in tax refunds
- Interviewed clients, prepared tax returns, conducted audits, researched military tax laws and provided customer service
- Achievements: Part of a team that provided the men and women of March ARB with savings of over $110,000 in tax preparation fees and secured over $1.1 million in tax refunds
- Regarded as one of the most productive tax preparers
- Helped process more than 850 tax returns and served more than 150 volunteer hours
- Part of a team that provided the men and women of March ARB with savings of over $110,000 in tax preparation fees and secured over $1.1 million in tax refunds
Senior Tax Preparer
R.L. HAMMACK CO. INC.
Riverside, USA
01.2003 - 01.2008
- Conducted interviews with clients and provided complete tax return preparation services
- Followed up with clients regarding missing information
- Responsible for administrative duties including answering phones, bookkeeping, and filing
- Trained new employees
- Top processor regarded for providing excellent customer service
- Ensured client received payroll and paid payroll taxes promptly
Education
Bachelor of Science - Accounting
University of Phoenix
Phoenix, AZAssociate of Arts - Psychology
Riverside Community College
Riverside, CASkills
- Customer Service
- Personnel Training
- Team Leadership
- Tax Preparation
- Accounting
- Client Relations
- Military Tax Law
- Patient Support
Websites
Certification
CTEC - Registered Tax Preparer, California
Timeline
Seasonal Tax Preparer and Customer Support Expert
Baker Tilly
12.2024 - Current
Care Provider
IHSS
01.2017 - Current
Sales/Business Development Manager
TEAM MARCH TAX CENTER
01.2014 - 01.2014
TAX PREPARER
SELF EMPLOYED
06.2011 - Current
Care Provider
RISK MANAGEMENT
01.2007 - Current
Senior Tax Preparer
R.L. HAMMACK CO. INC.
01.2003 - 01.2008
Associate of Arts - Psychology
Riverside Community College
Bachelor of Science - Accounting
University of Phoenix