Nou Yang
Broken Arrow,OK
Summary
Versatile and results-oriented professional with a proven track record at Bill Knight Ford, enhancing vehicle appearance and boosting sales through expert detailing and maintenance schedules. Skilled in glass treatment application and customer service, demonstrating reliable work planning and team cooperation. Achieved significant efficiency improvements and client satisfaction, showcasing a commitment to excellence and safety standards.
Overview
19
19
years of professional experience
Work History
Vehicle Detailer
Bill Knight Ford
08.2022 - Current
- Increased team efficiency by assisting colleagues on larger or more complex detailing jobs when necessary.
- Delivered timely service by completing vehicle detailing tasks within established deadlines.
- Educated clients about the benefits associated with regular professional maintenance schedules aimed at preserving their cars'' longevity.
- Adhered strictly to company policies regarding cleanliness standards, resulting in consistently positive feedback from both management and clients alike.
- Enhanced the appearance of vehicles for sale, increasing dealership sales and revenue.
- Ensured client satisfaction with high-quality workmanship in all aspects of interior and exterior cleaning.
Glass Installer
Robinson Glass
08.2017 - 07.2018
- Ensured safety compliance by wearing appropriate personal protective equipment and following industry guidelines during glass installations.
- Maintained a clean and organized work environment, ensuring the proper disposal of any broken or damaged materials.
- Developed strong client relationships through excellent communication, professionalism, and attention to detail in each glass installation project.
- Increased productivity by effectively utilizing tools and equipment specific to the glass installation trade.
- Contributed to company growth by consistently meeting or exceeding performance targets in terms of quality and quantity of completed installations.
- Troubleshot issues with glass products or installations, implementing solutions quickly to minimize disruptions for clients.
- Improved customer satisfaction by providing timely and accurate glass installation services.
- Delivered outstanding results in both residential and commercial settings by adapting technical skills to diverse project requirements.
- Fostered a positive work environment among team members by promoting open communication, collaboration, and mutual respect.
Warehouse
Resource One Inc.
02.2017 - 08.2017
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
- Streamlined order fulfillment for faster turnaround times by optimizing picking and packing procedures.
Lead Chef
Indo China Gardens
10.2005 - 06.2016
- Organized team-building activities for staff members to promote camaraderie and strengthen workplace relationships.
- Coordinated catering services for off-site events, ensuring seamless logistics planning.
- Increased customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Improved kitchen efficiency by implementing streamlined processes for food preparation and plating.
- Managed inventory control systems to reduce waste and maintain optimal stock levels for daily operations.
- Evaluated employee performance regularly to provide constructive feedback, acknowledging strengths and identifying areas for improvement.
- Streamlined communication between front-of-house staff members and the kitchen team, improving order accuracy rates.
- Demonstrated exceptional leadership skills while supervising a team of chefs and kitchen staff members during peak service hours.
- Reduced staff turnover through effective training, mentoring, and performance evaluations.
- Enhanced culinary quality by developing innovative recipes and refining existing menu items.
- Implemented cost-saving measures, increasing profitability without compromising on food quality or presentation standards.
- Established strong relationships with suppliers, ensuring the consistent delivery of fresh ingredients at competitive prices.
- Ensured adherence to food safety regulations by implementing strict sanitation protocols within the kitchen environment.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Arranged for kitchen equipment maintenance and repair when needed.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Obtained fresh, local ingredients to lower grocery costs.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Mentored kitchen staff to prepare each for demanding roles.
- Coordinated employee schedules and developed staff teams to boost productivity.
Education
High School Equivalent Diploma -
North Technical College
Wausau, WI06.2002
Skills
- Vehicle inspection abilities
- Expertise in detailing
- Glass treatment application
- Window cleaning techniques
- Customer Service
- Hand tools
- Work Planning
- Honest and Dependable
- Reliable and Responsible
- Team Cooperation
- Creative Thinking
- Goal-Driven
- Problem Identification
- Safety Standards and Protocols
- New Employee Training
- Supply Inventory Management
- Staff Assistance
Timeline
Vehicle Detailer
Bill Knight Ford
08.2022 - Current
Glass Installer
Robinson Glass
08.2017 - 07.2018
Warehouse
Resource One Inc.
02.2017 - 08.2017
Lead Chef
Indo China Gardens
10.2005 - 06.2016
High School Equivalent Diploma -
North Technical College
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