Golf
Nouah Mohamed
Sales & Customer Experience Management
Lehi,UT
Summary
Enterprising leader successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Retail Store Manager
T-Mobile
Taylorsville, Utah
01.2022 - Current
- Complete observations of store employees' interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team training are completed on time
- Assist with customer-related issues that would positively impact customer's experience within T-Mobile brand and expectations
- Own store success and take ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions
- Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives
- Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about T-Mobile Brand, and digital technology
- Support team through development, training, and mentoring, driving behaviors that will lead to earning place in customer's hearts and store employee success
- Lead by example, staying up to date on latest products, services, training, and leadership best practices to remain expert resource to team
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Addressed and resolved strategy issues to support sales management and guide business direction.
Signature Associate Manager
T-Mobile
Las Vegas, NV
10.2014 - 01.2022
- Collaborate with Signature Store Manager and General Manager to create diverse team that is motivated through development, training, and mentor ship
- Partner with Marketing Specialist to secure vendor booths at events such as Conventions, Sporting Event, Concerts, and Community Outreach
- Leadership Development Program (LDP) Graduate in 2019.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Oversaw training and onboarding process for all newly hired employees within location.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Compiled financial data to comply with budget.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Created employee schedules to align coverage with forecasted demands.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed strategy to increase sales and drive profits.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Assistant Branch Manager
Wells Fargo
Canyon Country, CA
02.2012 - 09.2014
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Generated financial and operational reports to assist management with business strategy.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Business Banking Specialist
Chase Bank
Hermosa Beach, CA
03.2011 - 02.2012
- Met with customers to assess needs and propose customized solutions.
- Provided leadership and direction to grow team portfolio and increase revenue.
- Delivered exceptional experience and maintained productive relationships with area small businesses.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Reviewed, researched and corrected problems and discrepancies.
- Generated business and acquired new customers through diverse promotional, outreach and networking strategies.
- Stayed up-to date with latest bank products and services for businesses.
- Opened new accounts and made changes to existing accounts.
- Identified customer desires and goals through needs-based sales tactics.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Investigated and resolved account issues by offering applicable options to customers.
- Presented products and services to customers using in-depth knowledge to answer questions.
Education
Associate of Arts - Automotive Engineering Technology, Automotive Repair & Diagnostic
WyoTech - Long Beach
Long Beach, CA 05.2009 - 05.2010
Skills
Microsoft ApplicationsOperationsSalesEvent PlanningProcess Improvement
Decision-making skill
Strong multi-tasking
Meticulously detail-oriented
Business Development
Staff training/development
Relationship building
Coaching and mentoring
Client account management
Recruitment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 60+ staff members.
- Collaborated with team of 6 in the development of Event Planning.
- Resolved product issue through consumer testing.
Interests
Cars
Fishing
Hot Wheels Collecting
Timeline
Retail Store Manager
T-Mobile
01.2022 - Current
Signature Associate Manager
T-Mobile
10.2014 - 01.2022
Assistant Branch Manager
Wells Fargo
02.2012 - 09.2014
Business Banking Specialist
Chase Bank
03.2011 - 02.2012
Associate of Arts - Automotive Engineering Technology, Automotive Repair & Diagnostic
WyoTech - Long Beach
05.2009 - 05.2010