Nouah Mohamed
Lehi,UT
Summary
Experienced and motivated individual offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.
Overview
12
12
years of professional experience
Work History
Retail Store Manager
T-Mobile
01.2022 - Current
- Complete observations of store employees' interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team training are completed on time.
- Assist with customer-related issues that would positively impact customer's experience within T-Mobile brand and expectations.
- Own store success and take ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
- Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
- Partner with Business Account Executive to drive business sales for store and district.
- Increased revenue and sales by 10% month over month with different metrics.
- Lead by example, staying up to date on latest products, services, training, and leadership best practices to remain expert resource to team.
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
Signature Associate Manager
T-Mobile
10.2014 - 01.2022
- Collaborate with Signature Store Manager and General Manager to create diverse team that is motivated through development, training, and mentor ship.
- Partner with Marketing Specialist to secure vendor booths at events such as Conventions, Sporting Event, Concerts, and Community Outreach.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Compiled financial data to comply with budget.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Developed strategy to increase sales and drive profits.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Assistant Branch Manager
Wells Fargo
02.2012 - 09.2014
- Forecasted trends and recommended improvements based on financial risk analyses.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Generated financial and operational reports to assist management with business strategy.
Business Banking Specialist
Chase Bank
03.2011 - 02.2012
- Met with customers to assess needs and propose customized solutions.
- Provided leadership and direction to grow team portfolio and increase revenue.
- Made 50+ cold calls per day to schedule appointment and drive business into branch.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Generated business and acquired new customers through diverse promotional, outreach and networking strategies.
- Investigated and resolved account issues by offering applicable options to customers.
- Presented products and services to customers using in-depth knowledge to answer questions.
Education
Associate of Arts - Automotive Engineering Technology, Automotive Repair & Diagnostic
WyoTech - Long Beach
Long Beach, CASkills
- Operations
- Sales
- Decision-making skill
- Strong multi-tasking
- Meticulously detail-oriented
- Business Development
- Coaching and mentoring
- Client account management
- Lead Generation
- Contract Negotiation
- Business development and planning
- Customer presentations
- Financial Data Analyzation
Accomplishments
- 9 years with current employer consisting of 2 out of state relocations.
- Opened T-Mobile Signature location on the Las Vegas Strip.
- Partnering with Business Account Executive to close a massive account of over 1000 tablet lines.
- Supervised team of 60+ staff members.
- Collaborated with team of 6 in the development of Event Planning.
Languages
Vietnamese
Timeline
Retail Store Manager
T-Mobile
01.2022 - Current
Signature Associate Manager
T-Mobile
10.2014 - 01.2022
Assistant Branch Manager
Wells Fargo
02.2012 - 09.2014
Business Banking Specialist
Chase Bank
03.2011 - 02.2012
Associate of Arts - Automotive Engineering Technology, Automotive Repair & Diagnostic
WyoTech - Long Beach
Similar Profiles
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
Heather BradleyHeather Bradley
Sr. SDET at T-MobileSr. SDET at T-Mobile
Michael SedenoMichael Sedeno
Lead Retail Sales Associate at T-MobileLead Retail Sales Associate at T-Mobile
Julie GableJulie Gable
Registered Dental Hygienist at Treehouse DentalRegistered Dental Hygienist at Treehouse Dental