Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Nouama Elbied

Carrboro,NC

Summary

Highly skilled Customer Advisor with fluency in both French and English, seeking a challenging role to utilize my customer service experience and bilingual skills to provide exceptional support to clients.

Overview

4
4
years of professional experience

Work History

In-Vehicle Technology Assistant at Ford

Percepta
Remote, NC
09.2023 - Current

Provide expert customer support to Ford customers, addressing inquiries and resolving issues in both French and English.

Collaborate with cross-functional teams to ensure seamless customer service experience.

Assist customers with product usage, troubleshooting, and resolving technical problems.

Customer Service Representative Agent at Google

Teleperformance
Temara, Morocco
10.2020 - 01.2023

Delivered top-notch customer service to French speaking customers through various communication channels.

Resolved customer complaints and issues efficiently exceeding performance targets.

Provided product information, troubleshooting assistance, and guidance on app usage.

Back Office Executive

ADM-IAG Insurance
Rabat, Morocco
07.2020 - 10.2021

Handled incoming calls from customers regarding inquiries or complaints.

Provided customers with information regarding plan features, pricing, and availability.

Compiled and maintained records of customer accounts and invoices.

Education

Law (Pre-Law)

University Mohamed V
Morocco
06-2022

Skills

Fluent in French and English

Excellent communication Skills

Strong problem-solving abilities

customer-focused approach

Proficient in using customer service tools and software

Hobbies

Cooking:

Passionate home cook with a flair for experimenting with various cuisines and flavors.

Enjoy hosting dinner parties to share culinary creations with friends and family

Reading:

Enthusiastic reader with a passion for diverse genres, including fiction, non-fiction, and self-improvement.

Timeline

In-Vehicle Technology Assistant at Ford

Percepta
09.2023 - Current

Customer Service Representative Agent at Google

Teleperformance
10.2020 - 01.2023

Back Office Executive

ADM-IAG Insurance
07.2020 - 10.2021

Law (Pre-Law)

University Mohamed V
Nouama Elbied