Highly skilled Customer Advisor with fluency in both French and English, seeking a challenging role to utilize my customer service experience and bilingual skills to provide exceptional support to clients.
Provide expert customer support to Ford customers, addressing inquiries and resolving issues in both French and English.
Collaborate with cross-functional teams to ensure seamless customer service experience.
Assist customers with product usage, troubleshooting, and resolving technical problems.
Delivered top-notch customer service to French speaking customers through various communication channels.
Resolved customer complaints and issues efficiently exceeding performance targets.
Provided product information, troubleshooting assistance, and guidance on app usage.
Handled incoming calls from customers regarding inquiries or complaints.
Provided customers with information regarding plan features, pricing, and availability.
Compiled and maintained records of customer accounts and invoices.
Fluent in French and English
Excellent communication Skills
Strong problem-solving abilities
customer-focused approach
Proficient in using customer service tools and software
Cooking:
Passionate home cook with a flair for experimenting with various cuisines and flavors.
Enjoy hosting dinner parties to share culinary creations with friends and family
Reading:
Enthusiastic reader with a passion for diverse genres, including fiction, non-fiction, and self-improvement.