Nou Cee Xiong
Summary
Proven leader in customer service and cash management, I enhanced satisfaction and streamlined transactions at Econo Lodge Hotel. Skilled in cash drawer reconciliation and problem-solving, I boosted team performance and ensured accurate financial operations. My dedication to excellence and a cooperative attitude drove positive outcomes, maintaining a results-focused approach in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Lead Cashier /Team Lead Sales Associate
Mai Chao Vang Vendors-Fresh Produces (SEASONAL)
05.2012 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week with fresh merchandise.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Front Desk Clerk / Front Desk Night Auditor
Econo Lodge Hotel
09.2013 - 12.2016
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Maintained transaction security by verifying payment cards against identification.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.@
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and enthusiastically greeted callers.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Developed and maintained positive relationships with guests for satisfaction.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Logged wake-up call requests and set up automatic rings in system.
Education
High School Diploma -
Christian Cornerstone Academy Correspondence
Townsend, GA08.2013
Skills
- Positive Attitude
- Team Leadership
- Customer Service
Sales
- Reliable and Responsible
- Problem-Solving
- Cooperative Attitude
- Creative Thinking
Languages
Hmong
Native or Bilingual
English
Full Professional
Timeline
Front Desk Clerk / Front Desk Night Auditor
Econo Lodge Hotel
09.2013 - 12.2016
Lead Cashier /Team Lead Sales Associate
Mai Chao Vang Vendors-Fresh Produces (SEASONAL)
05.2012 - Current
High School Diploma -
Christian Cornerstone Academy Correspondence
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