Nouchka Dickerson
MOUNT VERNON,NY
Summary
Adaptable professional, detail-oriented, highly ambitious, Self motivated with 17+years of work experience and proven knowledge of leadership, problem-solving and
workflow prioritization. Expertise in juggling multiple tasks and working under pressure. Highly dependable
honest, ethical and reliable, I ready to learn and grow with your company.
Overview
17
17
years of professional experience
Work History
OFFICE SUPERVISOR
Montefiore Medical Group
Bronx, New York
12.2019 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached employees through day-to-day work and complex problems.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Standardized office structures and processes to promote collaboration and increased performance.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
ADMINISTRATION DIRECTOR
Agho Clinic
71 Metropolitan Oval ,Bronx, New York
02.2009 - 12.2019
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Arranged corporate and office conferences for company employees .
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Carried out day-day-day duties accurately and efficiently.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Kareo and Epic software
- Collaborated with team members to achieve target results
- Offered friendly and efficient service to customers, handled challenging situations with ease
Patient Service Representative
Perfect Foot Inc
Queens, NY
04.2006 - 01.2009
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Practice fusion to schedule appointments.
- Compiled and reviewed medical charts.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Generated monthly statements to check outstanding balances.
- Educated patients on medicine and at-home healthcare tools.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Education
Business Administration And Management
Morgan State University
Baltimore, MDGED -
Lycee Limete
Congo 06.1998
Business Administration And Management
Morgan State University
Baltimore, MDSkills
- Highly Organized And Attentive To Detail, Professional Demeanor And Sound Judgment
- Excellent Verbal, Written Skills, Critical Thinking And Problem Solving Skills
- Proven Ability To Manage Multiple Projects Simultaneously While Achieving Positive Outcomes
- Experience In PC Based Automated Word Processing System Programs, Including Microsoft Office And Excel
Timeline
OFFICE SUPERVISOR
Montefiore Medical Group
12.2019 - Current
ADMINISTRATION DIRECTOR
Agho Clinic
02.2009 - 12.2019
Patient Service Representative
Perfect Foot Inc
04.2006 - 01.2009
Business Administration And Management
Morgan State University
GED -
Lycee Limete
Business Administration And Management
Morgan State University