Nouh Roumieh
Quincy,MA
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
5
5
years of professional experience
Work History
Team Leader
SalesBoat Inc
02.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Assisted in recruitment to build team of top performers.
Account Manager
SalesBoat Inc
08.2023 - 01.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Relations Specialist
Utah Valley University
10.2022 - 05.2023
- Approving companies after reviewing their profile
- Connect with recruiters
- Work on Clickup to identify the companies that work with silicon slopes
- Manage job fairs at UVU to provide the best experience to the recruiters
- Weekly report in our team meeting.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Employer Relations
Utah Valley University
05.2022 - 09.2022
- Build a relationship between Utah Valley University and Companies that seeking to recruit students
- Work on handshake account.
- Developed comprehensive employer relations strategies, resulting in increased job placement rates for program participants.
Relationship Ambassador
UVU
01.2022 - 03.2022
- Working on team project to make sure the donators are having a good experience at Utah valley University
Front Desk in the Health Center
Salt Lake Community College
09.2019 - 04.2020
- Do the communication between the students and the office and give the guidance regarding the rules and policy
- Mentoring and planning activities for more than 100 international students.
Education
BS Business Management -
Utah Valley University
Orem, UT04.2023
Associate of Science | Business Management -
Salt Lake Community College
Taylorsville, UT08.2021
Skills
- Business Management
- Relationship Development
- Relationship Skills
- Communication
- Time Management
- Problem Solving
- Leadership
- Team Contributor
- Collaboration
- Human Resources
- Adaptability
- Coaching and Mentoring
- Marketing
- Excel
- Project Management
- Sales & Financial
Languages
English
Full Professional
Arabic
Full Professional
French
Limited Working
Timeline
Team Leader
SalesBoat Inc
02.2024 - Current
Account Manager
SalesBoat Inc
08.2023 - 01.2024
Relations Specialist
Utah Valley University
10.2022 - 05.2023
Employer Relations
Utah Valley University
05.2022 - 09.2022
Relationship Ambassador
UVU
01.2022 - 03.2022
Front Desk in the Health Center
Salt Lake Community College
09.2019 - 04.2020
Associate of Science | Business Management -
Salt Lake Community College
BS Business Management -
Utah Valley University
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