NOUKANE L. HOOVEN
McDonough,GA
Summary
Detail-oriented Operations Professional skilled in banking operations, payment processing, and customer service. Expertise in analyzing data, managing documentation, and handling multiple tasks effectively in fast-paced environments. Strong organizational and communication skills, with advanced proficiency in Microsoft Excel and Office applications.
Overview
16
16
years of professional experience
Work History
Senior Operations Processor
Wells Fargo
Atlanta, GA
06.2022 - Current
- Coordinate high-volume document processing, including receiving, logging, batching, filing, and distributing materials.
- Processed and reviewed detailed payment information from remittance documents according to customer specifications.
- Review detailed materials and maintain accurate documentation while managing multiple processing priorities.
- Maintained accurate financial and operational documentation in a banking environment.
- Partnered with team members to achieve results in a high-volume environment and respond to customer-service needs.
- Managed varied item-processing assignments while maintaining accuracy and quality under moderate supervision.
- Maintained detailed processing records and operated Opex 7200 equipment in support of daily workflow.
- Conducted research and analyzed data to ensure accuracy in transaction processing and timely deposit submission.
- Trained new hires on operational procedures and job responsibilities to enhance team capability and performance.
Operations Associate
Bank of America
Atlanta, GA
12.2010 - 06.2022
- Analyzed operational data to identify areas for improvement and efficiency.
- Assisted with the development of new processes and procedures to improve efficiency.
- Managed daily operations to ensure efficient workflow and customer service.
- Coordinated with various departments to streamline communication and processes.
- Participated in team meetings focused on identifying opportunities for process optimization.
- Assisted in developing training materials for new team members.
- Maintained accurate records of transactions.
Education
BBA - Management
Clayton State University
Morrow, GASkills
- Financial / Payment Processing
- Documentation & Record Review
- Research & Data Analysis
- Quality & Accuracy
- Microsoft Office
- Accountability
- Results Orientation
- Ability to multitask
- Judgment & Decision Making
- Teamwork & Cooperation
- Client Relations
- Written & Oral Communication
Timeline
Senior Operations Processor
Wells Fargo
06.2022 - Current
Operations Associate
Bank of America
12.2010 - 06.2022
BBA - Management
Clayton State University