Results-focused professional dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
25
25
years of professional experience
Work History
Kit Builder
Q2 Solutions
11.2023 - Current
Optimized resource allocation for various projects, ensuring cost-effectiveness while maintaining quality standards.
Enhanced customer satisfaction by delivering exceptional craftsmanship on all completed projects, leading to positive referrals and repeat business opportunities.
Achieved high levels of workmanship on every project by monitoring progress closely, providing guidance where necessary, and ensuring best practices were followed.
Completed accurate material and labor estimates for jobs with $[Amount]+ budgets.
JCPenney Associate-Master Stylist
JCPenney
05.1999 - 01.2023
Enhanced client satisfaction by providing personalized hair consultations and recommending tailored styling solutions.
Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
Increased salon revenue by promoting and selling various hair care products, treatments, and services.
Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.
Training Coach for new graduates in customer service and retention.
Co-chair of Fundraising
Doctor Phillips Performing Arts High School
01.2011 - 12.2013
Oversaw scaling fundraising events and streamlined inventory to increase net profits
Corporate Sponsorship Liaison-clients included Ford and Mitsubishi Motor Companies.
Managed relationships with major donors, ensuring their continued support through effective stewardship practices.
Recruited trained, and supervised volunteer teams to assist with various aspects of fundraising efforts.
Developed a comprehensive fundraising plan, resulting in increased overall donations for the organization.
Maximized donor engagement through targeted marketing strategies and personalized communications.
Rassumen University/ University of Scranton - Admissions Advisor
Deltak
10.2008 - 12.2011
Collaborate with prospective student applicants and facilitate the applicable navigation on the courses of study, scholarships, financial aid and any other resources available.
Improved student enrollment rates by conducting informative campus tours and personalized admissions counseling sessions.
Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
Developed and implemented targeted outreach strategies to attract a diverse range of applicants.
Reviewed applications and conducted interviews to assess applicant qualifications, ensuring a competitive incoming class each year.
Streamlined the application process for prospective students, resulting in increased enrollment numbers.
Enterprise Car Rental - Assistant Branch Manager
Enterprise
01.2006 - 10.2008
Unified teams to provide excellent customers service and structured problem solving strategies.
Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
Managed rental agreements and ensured accurate documentation for smooth property transitions.
Assisted in marketing efforts, attracting new tenants and maintaining high occupancy rates.
Streamlined rental processes by implementing efficient administrative procedures.
Delivered exceptional customer service through prompt communication and effective problem-solving skills.
Education
Bachelor of Science - Marketing
American InterContinental University-Online
Hoffman Estates, IL
Skills
Team leadership, training and mentoring
Ability to interact effectively with upper management
Excellent at strategic planning and supervising
Excellent customer service with strong relationship building skills
Detailed oriented
Years of experience within different industries
Computer proficient
Customer Segmentation
Market Analysis
Salesforce
Strategic Planning
Timeline
Kit Builder
Q2 Solutions
11.2023 - Current
Co-chair of Fundraising
Doctor Phillips Performing Arts High School
01.2011 - 12.2013
Rassumen University/ University of Scranton - Admissions Advisor