Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nour Abid

Oakbrook Terrace,IL

Summary

Experienced professional shift supervisor with a strong track record in leadership and fostering team collaboration. Expertise in managing daily operations, conflict resolution, and maintaining high performance standards. Recognized for adaptability and consistently achieving results in fast-paced environments. Strong organizational abilities and effective communication skills contribute to creating a productive and positive workplace environment.

Overview

8
8
years of professional experience

Work History

Shift Lead/Assistant Manager, Customer Service

Walgreens
09.2024 - Current
  • Partnered with the store manager to streamline operational procedures, increasing compliance audit scores by 10% and reducing procedural errors by 15%
  • Took full charge of store operations in the manager's absence, ensuring seamless business continuity and maintaining a 90%+ customer satisfaction rating
  • Led bi-weekly inventory audits using Bullhorn, cutting stockouts by 20%.
  • Executed accurate cash register counts during opening and closing, contributing to a 98% error-free transaction record and improving audit readiness
  • Organized and facilitated weekly staff meetings, driving a 15% increase in team productivity through clear goal-setting, feedback loops, and task prioritization
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Helped store management meet standards of service and quality in daily operations.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Lead Receptionist

America's Best Contacts and Glasses
02.2023 - 08.2024
  • Managed 100+ daily appointment calls, optimizing the booking process and increasing customer satisfaction by 88% through personalized call handling
  • Designed and implemented follow-up spreadsheets, boosting callback completion by 25% and improving the accuracy of customer feedback tracking
  • Streamlined file management by eliminating daily duplicate records across 12 stores, reducing administrative errors by 30% and improving record accuracy
  • Provided assistance to 30-40 patients daily, achieving 100% accuracy in SDS and National Vision records management for seamless customer service
  • Developed a daily inventory organization system for contacts and glasses, reducing retrieval time by 15% and improving distribution efficiency
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
  • Tracked important information in National Vision spreadsheets and ran reports or generated graphs using data.
  • Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.

Administrative Assistant/Front Desk Administrator

TerraVista of Oakbrook Terrace
12.2018 - 01.2023
  • Resolved customer-staff conflicts with a 30% reduction in complaints through effective mediation and collaborative problem-solving strategies
  • Delivered detailed information regarding the facility to visitors via phone and email, ensuring effective communication and client follow-up using via Epic
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems according to HIPPA laws.
  • Provided facility tours and conducted follow-up emails to address questions and concerns, enhancing the customer experience
  • Managed all incoming mail, faxes, and internal communications, ensuring timely and accurate correspondence while reducing communication delays by 88%
  • Managed executive calendars, scheduled and coordinated high-level meetings, ensuring seamless time management for senior leadership
  • Dispatched urgent medical calls efficiently, directing them to the appropriate departments and ensuring timely response
  • Optimizing call-routing systems, reducing wait times by 20% taking detailed messages and maintaining clear lines of communication within the facility whilst receiving 200+ calls a day
  • Coordinated procurement of office supplies, negotiating with vendors to maintain budget efficiency and ensure timely stock availability
  • Mediated resident disputes, providing conflict resolution and maintaining a calm and safe environment
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Lead Receptionist (seasonal)

Raddison Blu Hotel
08.2018 - 12.2018
  • Greeted and assisted guests, enhancing the check-in experience and increasing guest satisfaction by 15% through personalized, high-quality service
  • Managed room and event bookings, boosting occupancy by 10% and ensuring smooth coordination of guest services and events
  • Responded to 100+ daily calls, improving online booking efficiency by 80% through clear communication and targeted follow-up, driving positive guest reviews
  • Acquired in-depth knowledge of hotel services, reducing service delivery times by 20% and enhancing overall guest experience through quicker resolutions
  • Resolved customer-staff conflicts with a 30% reduction in complaints through effective mediation and collaborative problem-solving strategies

Cashier/Stocking

Goodwill
05.2017 - 08.2018
  • Assisted with 80 plus customers
  • Created displays
  • Balanced cash drawer end of shift
  • Managed inventory ordering and stocking
  • Finalized customer purchases, cash, card and check
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Education

Bachelors of Arts - Linguistics

Universeté Hassan
Casablanca
01.2021

Associate of Arts -

College of Dupage
Glen Ellyn, IL
01.2019

Skills

  • Microsoft Office Suite (proficient)
  • Excel
  • Typing Speed 78 wpm
  • Executive Calendar Management
  • Quality inspections
  • POS system operation
  • Meeting Management
  • Employee training
  • Staff supervision
  • Loss prevention
  • Inventory management
  • Operations management
  • Relationship management
  • Staff onboarding
  • Daily reporting

Timeline

Shift Lead/Assistant Manager, Customer Service

Walgreens
09.2024 - Current

Lead Receptionist

America's Best Contacts and Glasses
02.2023 - 08.2024

Administrative Assistant/Front Desk Administrator

TerraVista of Oakbrook Terrace
12.2018 - 01.2023

Lead Receptionist (seasonal)

Raddison Blu Hotel
08.2018 - 12.2018

Cashier/Stocking

Goodwill
05.2017 - 08.2018

Bachelors of Arts - Linguistics

Universeté Hassan

Associate of Arts -

College of Dupage

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Nour Abid