Nour AbuDiab
Stafford,VA
Summary
Dynamic Engagement Coordinator with a proven track record at HomeGoods, excelling in event coordination and customer engagement. Skilled in strategic thinking and effective communication, I successfully enhanced service quality and achieved sales goals, fostering a collaborative team environment while managing customer feedback to drive continuous improvement. I assure to actively listen to coworkers and customers in order to come up with an optimal plan for maximum success. Awareness of various methods of communication and maintenance of job perimeters.
Overview
2
2
years of professional experience
Work History
Engagement Coordinator
HomeGoods
Stafford, VA
11.2025 - Current
- Assisted with planning and executing in-store events to enhance customer engagement.
- Managed customer inquiries and feedback to improve service quality and satisfaction.
- Collaborated with team members to maintain organized display presentations and inventory levels.
- Increased store card sales by 65%.
- Supported marketing initiatives by being informative of ongoing promotions and store card details.
- Supervised and lead customer service associates in order to achieve optimal results.
- Collected surveys from customers in order to ensure development.
- Create enthusiastic environment for team members.
- Maintain professional manner in order to dispute coworker conflicts.
- Able to understand , portray and execute rules and policies in management.
Seasonal Cashier
Kohls Department Store
Stafford, VA
09.2024 - 01.2025
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Collaborated with team members to enhance customer service experience.
- Assured to always achieve sales goal in order to satisfy numeral standards in store cards.
Education
Associate of Science - Science
North Virginia Community College
Woodbridge, VAAssociate of Science -
MountainView High School
Stafford, VA07.2025
Skills
Brand awareness
Volunteer management
Stakeholder management
Strategic thinking
Risk assessments
Project planning
Data analytics
Data interpretation
Event coordination
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Active listening
Effective communication
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Engagement Coordinator
HomeGoods
11.2025 - Current
Seasonal Cashier
Kohls Department Store
09.2024 - 01.2025
Associate of Science - Science
North Virginia Community College
Associate of Science -
MountainView High School