NOUR ATTALLAH
Port Orange,FL
Summary
*Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. *Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Specialist
SYKES - US Center
06.2021 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Updated software to safeguard against security flaws.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Delivered onsite technical support for [Number] employees.
- Answered questions and provided information to customers about new software or hardware.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Computer Repair Technician
T-ORO TECHNOLOGY
01.2014 - 05.2022
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Refurbished used computers and technological equipment, saving companies money.
- Wrote reports on computer statuses and maintenance jobs.
- Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Recommended new and replacement hardware and software purchases.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Set up and maintained user accounts and client access.
- Recovered critical information from data back ups to restore functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Linked computers to network and peripheral equipment.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Updated and replaced outdated drivers and software for computers and office machines.
- Generated reports for customer service issues and repair records.
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected and tested faulty circuit boards and microprocessors.
- Trained customer employees and managers on machine use and maintenance.
Education
Bachelor of Computer Science - Computer Installation And Repair Technology
University of Central Florida
Orlando, FL09.2014
Skills
- Configuration Management
- System Enhancement
- [Type] Software
- Instruction and Training
- Telecommunications Network Oversight
- Technical Equipment Inspection
- Cost Analysis
- Backup and Recovery
- Information Protection
- Technical Support
- Hardware Diagnostics
- Data Recovery
- Systems Analysis
- Customer Service
- Service Support
- Software Installation
- Issue Troubleshooting
- Technical Issues Analysis
- Ticket Support System Management
- Application Installations
- Technical Troubleshooting
- Windows 10
- Mac Systems
- Microsoft Office Specialist (MOS) Expert
Certification
- [ IT SUPPORT certification], [MERIT AMERICA] - 14 WEEKS
Languages
Arabic
Native or Bilingual
EXPERIENCE
*SALES AND TECHNICAL ADVISER AT RADIO SHAKE (2011).
*COMPUTER AND NETWORKING TECHNINIAN AT STATIC COMPUTER (2012).
Timeline
IT Support Specialist
SYKES - US Center
06.2021 - Current
Computer Repair Technician
T-ORO TECHNOLOGY
01.2014 - 05.2022
Bachelor of Computer Science - Computer Installation And Repair Technology
University of Central Florida
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