Nour Daher
Dearborn
Summary
A business professional with background in office administration, known for high standards and results-driven approach. Proven ability to enhance office efficiency through effective communication and organizational skills. Reliable team player, adaptable to changing needs, and focused on collaborative success.
Overview
10
10
years of professional experience
Work History
Business Office Assistant
Corewell Internal Medicine
07.2023 - Current
- Greet and assist an average of 100+ patients daily with professionalism and empathy
- Perform patient registration, scheduling, insurance verification, and payment processing using EPIC
- Accurately update and manage patient charts, ensuring compliance with HIPAA regulations
- Communicate with insurance companies to confirm authorizations, referrals, and eligibility
- Coordinate with physicians, nurses, and support staff to ensure continuity of care
- Troubleshoot patient issues and serve as the first point of contact for inquiries and escalations
- Participate in quality improvement initiatives as a Well-Being Ambassador for employee health
- Maintain detailed financial records and generate end-of-day reports
- Organize clinic documentation and maintain digital and physical filing systems
- Support onboarding and training of new front office team members
- Clerical duties including i.e., typing, filing, mailing, calling patients to form groups or to obtain case history, copying, faxing, receiving payments and funding applications
- Contribute to process improvement activities to support an efficient patient and process flow
- Always maintain professionalism and diplomacy, following specific standards as defined in the department professionalism policy
- Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR)
- Verify patient information with third party payers. Collect insurance referrals and documents on EPIC
- Currently a Well-being Ambassador for Corewell
- Input data into spreadsheets and databases.
Receptionist
Sapphire Accounting & Tax Solutions
10.2022 - 07.2023
- Scheduled and coordinated 30+ client appointments daily during peak tax season
- Drafted Power of Attorney forms, supported tax resolution efforts, and updated client accounts
- Used Pitbull Tax software to assist in IRS audit preparation and client communications
- Filed new business applications through the State of Michigan LARA portal
- Processed payments, issued receipts, and maintained financial logs
- Provided professional in-person, email, and phone support to clients
- Managed confidential financial records with discretion and accuracy
- Created client folders, managed document flow, and ensured all tax forms were signed and submitted
- Handled multiple phone lines and ensured timely responses to all inquiries
- Contributed to a smooth tax season by assisting with data entry and client organization
- Set up businesses through LARA which include Articles of Incorporation and setting up EIN
- Renew businesses and or get them back in Good Standing with the state as needed
- Collaborated with accounting staff to streamline office operations and improve workflow efficiency.
Front Desk/ Night Auditor
Courtyard by Marriott
01.2022 - 07.2022
- Performed nightly audits, reconciled financial transactions, and closed out daily hotel operations
- Checked guests in/out, answered room inquiries, and handled reservation adjustments
- Used Salesforce CRM to track guest preferences and elevate guest satisfaction
- Responded to guest complaints promptly and ensured a positive resolution experience
- Promoted Marriott Bonvoy membership and upsold room features and amenities
- Processed end-of-day reports for accounting and management
- Supported Bistro operations during downtime by preparing and serving food/beverages
- Maintained lobby and front desk cleanliness and ensured displays were guest-ready
- Trained new hires on front desk systems and procedures
- Handled room inventory and coordinated with housekeeping for room readiness
Front Desk Supervisor/Night Auditor
TownePlace Suites by Marriott
11.2020 - 11.2021
- Managed daily front desk operations, including team scheduling and shift coverage
- Resolved escalated guest issues and processed service recovery requests
- Used FOSSE to manage guest records, rewards accounts, and preferences
- Conducted nightly audits, balancing accounts and preparing financial reports
- Supervised inventory management for guest supplies and amenities
- Created daily shift briefings and communicated important updates to team
- Assisted in training new hires in front desk systems, procedures, and customer service best practices
- Supported group reservations and coordinated with sales to manage large bookings
- Collaborated with housekeeping and maintenance teams for room turnaround
- Ensured adherence to Marriott brand standards and elevated guest satisfaction scores
- Experience in the FOSSE system
- Worked on the daily tax reports and inventory
Sales Associate/cafe server
Barnes and Noble
10.2018 - 07.2020
- Provided tailored book recommendations and upsold store loyalty programs
- Maintained inventory in both book and café departments, restocking as needed
- Prepared espresso drinks, maintained café cleanliness, and followed food safety standards whenever I was working in the café
- Handled high-volume transactions at the register with efficiency and accuracy
- Assisted with in-store events, author signings, and promotional setups
- Resolved customer concerns with a solutions-focused attitude
- Cross-trained in multiple departments to support store flexibility
- Designed merchandise displays to drive sales
- Trained new baristas and sales associates on company policies and customer service
Sales Associate
Famous Footwear
01.2017 - 10.2018
- Assisted customers with footwear selection and sizing recommendations
- Maintained a clean and organized sales floor to optimize product visibility
- Handled point-of-sale transactions and returns with accuracy
- Met and exceeded daily sales goals during holiday rush periods
- Replenished stock and maintained backroom organization
- Worked collaboratively with team members to maximize efficiency during peak hours
- Upsold socks, insoles, and accessories to complement shoe purchases
- Provided exceptional service that encouraged repeat business
- Trained on inventory tracking systems and markdown procedures
Photographer/organizer
Nareman Photography
01.2016 - 01.2018
- Coordinated equipment setup, lighting, and backdrops for wedding and event shoots
- Assisted photographer with capturing candid and posed moments
- Managed guest flow for photos and organized group arrangements
- Ensured equipment safety and storage before and after events
- Conducted preliminary photo sorting and editing assistance
- Communicated with clients for scheduling, timelines, and photo requests
- Delivered exceptional customer service in high-pressure environments
- Helped transport gear to various event locations across Metro Detroit
Server/host
Rams horn
01.2016 - 08.2017
- Greeted and seated guests while maintaining a friendly and welcoming environment
- Took and delivered orders promptly while managing multiple tables
- Processed payments and reconciled cash drawer at shift end
- Handled customer concerns professionally and resolved issues to satisfaction
- Supported kitchen staff with light prep and restocking tasks during downtime
- Trained in food safety and allergen protocols
- Managed takeout orders and coordinated third-party delivery services
- Maintained cleanliness of dining and cashier areas
Education
Bachelors - Business Administration & Management
University of Michigan Dearborn
Dearborn, MI12.2024
Associates Degree - Business Administration & Management
Henry Ford College
Dearborn, MI12.2021
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Fordson High School
Dearborn, MI06.2018
Skills
- Salesforce (used during Marriott employment) also during my time as a student at the University of Michigan
- EPIC EMR System
- FOSSE hotel management system
- Bilingual: Fluent in Arabic and English
- Customer service and front desk operations
- Conflict resolution and guest relations
- Clerical and administrative proficiency
- Leadership & team management
- Strong interpersonal and communication skills
- Analytical thinking and problem-solving
- Quick learner with a critical mindset
- Familiarity with tax preparation software (Pitbull Tax, LARA setup)
- Familiarity with Power of Attorney Documents & legal terminology
- Data entry expertise
- Administrative support
Accomplishments
- First-Generation College Student
- Honor Roll Recipient
- Leadership Award in Business Administration through Corewell
- Corewell Health Well-being Ambassador
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Business Office Assistant
Corewell Internal Medicine
07.2023 - Current
Receptionist
Sapphire Accounting & Tax Solutions
10.2022 - 07.2023
Front Desk/ Night Auditor
Courtyard by Marriott
01.2022 - 07.2022
Front Desk Supervisor/Night Auditor
TownePlace Suites by Marriott
11.2020 - 11.2021
Sales Associate/cafe server
Barnes and Noble
10.2018 - 07.2020
Sales Associate
Famous Footwear
01.2017 - 10.2018
Photographer/organizer
Nareman Photography
01.2016 - 01.2018
Server/host
Rams horn
01.2016 - 08.2017
Associates Degree - Business Administration & Management
Henry Ford College
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Fordson High School
Bachelors - Business Administration & Management
University of Michigan Dearborn
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