NOUR ELDIN ABD
Cairo
Summary
Dynamic Operations Director with a proven track record in vendor management and performance monitoring, driving significant improvements in operational efficiency and service quality. Expertise in leading large teams to implement continuous improvement initiatives while ensuring compliance with stringent safety standards. A strong commitment to fostering a culture of excellence and innovation consistently results in enhanced productivity and customer satisfaction. Demonstrated ability to align operational strategies with organizational goals, delivering measurable results in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Director
Shabakkat
11.2023 - Current
- Led operations for over 4,500 telecom sites, achieving greater than 99% uptime and SLA compliance
- Managed a team of 300 field and support personnel to enhance service delivery
- Oversaw preventive and corrective maintenance schedules, ensuring adherence to quality and safety standards
- Collaborated with cross-functional departments to optimize overall service delivery efficiency
- Drove vendor management initiatives, enforcing SLA performance and minimizing downtime
- Implemented KPIs and reporting dashboards to monitor performance and resource utilization
- Developed strategic initiatives aimed at continuous process improvement and operational expenditure reduction
Operation Manager
Ericsson
02.2021 - 11.2023
- Directed field operations for FSO Unit encompassing 40 teams across Multi accounts: Vodafone, Etisalat, and Orange
- Designed and implemented company processes for HR, finance, and reporting
- Managed suppliers, fleet logistics, and operational tools to enhance efficiency
- Resolved daily operational challenges to maintain service continuity
- Led ramp-up plans and coordinated hiring procedures to meet workforce demands
- Prepared weekly and monthly reports to track performance metrics
- Ensured compliance with OHS and quality standards throughout operations
FLM Manager
Shabakkat
10.2015 - 09.2020
- Oversaw operations for 5,000 sites within Zain Iraq Network, achieving field objectives, and directed over 450 employees fostering performance and accountability
- Managed daily operations optimizing workflow to enhance productivity and reducing downtime through streamlined processes
- Ensured compliance with health and safety procedures to mitigate risks while refining work processes for swift issue resolution
- Elevated service quality by improving KPIs and SLAs, minimizing outage times and boosting operational efficiency
- Supervised fleet department managing over 70 vehicles to support logistics
Operation Manager
Shabakkat
02.2013 - 09.2015
- Sharing in Shabakkat Egypt operation set up & built senior management team with high-performance and excellent attitude
- Achieved industry-leading quality and safety standards, improving KPIs by (20%) through enhanced protocols
- Supervise the financial & operational KPIs
- Manager and control more than 150 resources distributed over different projects
- Great Achievement: Achieved a big success with E/// Egypt in Mobinil Project to complete 6000 tasks with the best quality index and excellent performance between swap link, Cutover Upgrade, Dismantle and Extra actions, which equal more than 80% of all project completed activities from the work volume until that time
Project Manager
Tritech for Technology Company
01.2010 - 02.2013
- Play the main rule in the customer relationship, management and satisfaction
- Manage & follow-up work progress in Different projects (Rollout - 3G - 2G expansion)
- Manage & follow up 3 coordinators +14 filed teams with different scope projects
- Manage Operation section with 50 resources
- Follow-up acceptance progress P.O & invoicing and budget control
- Solve the daily internal & Customer problems
Project Coordinator & Field Engineer
Alkan Telecom
01.2007 - 01.2010
- Managed multiple field implementation teams
- Manage the daily operations & arrange the daily plan with the operator
- Led rollout & expansion activities
- Testing and Commissioning Ericsson Equipment
Education
MBA -
Arabic academy for science and technology
B.Sc. - Communications, Electronics Engineering
Zagazig University
05.2006
Skills
- Assessing performance outcomes
- Efficiency enhancement
- Supplier relationship management
- Effective team leadership
- Process optimization
- Quality assurance
- Operational excellence
- Risk management expertise
- Analytical problem-solving
- Project execution
- Operational efficiency enhancement
- Cost reduction
- Process improvements
- Leadership development
- Cost control
- Resource allocation
- Effective team collaboration
- Effective leader
- Customer relations
- Building effective teams
- Effective schedule coordination
- Performance evaluations
- Process optimization
- Change implementation strategies
Certification
- PMP
- RMP
LANGUAGES
Arabic - Advanced
English - Advanced
Timeline
Operations Director
Shabakkat
11.2023 - Current
Operation Manager
Ericsson
02.2021 - 11.2023
FLM Manager
Shabakkat
10.2015 - 09.2020
Operation Manager
Shabakkat
02.2013 - 09.2015
Project Manager
Tritech for Technology Company
01.2010 - 02.2013
Project Coordinator & Field Engineer
Alkan Telecom
01.2007 - 01.2010
B.Sc. - Communications, Electronics Engineering
Zagazig University
MBA -
Arabic academy for science and technology
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