Nour Kaddoura

- Managed 2 Buildings with 100+ units each.

• Answered phone calls and emails and responded to questions from prospects quickly and effectively.
• Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
• Managed over [Number] leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
• Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
• Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
• Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Handled all of the scheduling in the norcal region.
• Trained new colleagues on this position.
• Managed projects in the Norcal region.

• Interviewed individuals for upcoming available roles.
• Wrote reports on peoples past experiences
• Communicated professionally with colleagues, freelancers and clients.
• Trained staff on operating procedures and company services.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Processed product returns and assisted customers with other selections.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Prepared merchandise for sales floor by pricing or tagging.