Nour Mekhael
Claremont,CA
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Story Bar + Kitchen
11.2024 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
Server
RA Sushi Bar and Restaurant
09.2023 - 08.2024
- Took orders from customers accurately and promptly
- Maintained cleanliness and organization of the dining area and workplace
- Collaborated with kitchen and bar staff to ensure timely and accurate order fulfillment
- Handled cash and credit transactions, balanced receipts, and managed POS systems efficiently
- Addressed customer inquiries and resolved issues to ensure satisfaction
Server
D'vine Mediterranean Experience
08.2022 - 08.2023
- Assisted customers by providing detailed explanations of Mediterranean cuisine, especially those unfamiliar with the dishes
- Successfully managed phone orders, dine-in orders, and DoorDash/Postmates orders simultaneously
- Assisted in training new servers
- Addressed complaints to kitchen staff and served replacement items
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Safe Food Handling
- Point of Sale (POS) system operations
- Liquor, wine, and food service
- Suggestive Selling
- Ensured that each guest was served courteously, quickly, and efficiently
Team Member
Taco Bell
02.2022 - 07.2024
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor
- Greeted customers upon entering the store with a friendly demeanor
- Accurately took orders, received payments, and handed out correct change
- Resolved customer issues promptly and professionally
- Maintained a positive attitude under pressure
Education
Bachelor of Arts - English
Norco College
Norco, CA06-2027
Skills
- Safe Food Handling
- Point of Sale (POS) system operations
- Liquor, wine, and food service
- Suggestive Selling
- Multitasking proficiency
- Team collaboration
- Reservation management
Certification
- Food Handler Certification (FHC) - State Health Departments.
Languages
Arabic
Native or Bilingual
Timeline
Host
Story Bar + Kitchen
11.2024 - Current
Server
RA Sushi Bar and Restaurant
09.2023 - 08.2024
Server
D'vine Mediterranean Experience
08.2022 - 08.2023
Team Member
Taco Bell
02.2022 - 07.2024
Bachelor of Arts - English
Norco College
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