Nour Naser

• - Delivered exceptional therapeutic massage services, specializing in advanced techniques such as deep tissue, prenatal, postnatal, hot stone therapy, and cupping, tailored to meet individual client needs.
• - Fostered a tranquil and healing environment, resulting in high levels of client satisfaction and loyalty, with a significant increase in repeat clientele.
• - Conducted thorough assessments to develop personalized treatment plans, addressing specific concerns related to pain management, stress relief, and overall wellness.
• - Collaborated with a multidisciplinary team to enhance treatment outcomes and provide comprehensive care, ensuring optimal client health and recovery.
• - Educated clients on self-care techniques and lifestyle adjustments to support their healing journey and maintain long-term wellness.
• Actively participated in continuing education courses and workshops to expand knowledge and skills in the field of massage therapy

- Demonstrated advanced skills in medical massage, ensuring clients received the highest standard of care and support in their wellness journeys.

- Provided exceptional couple massage therapy, enhancing client experiences through personalized treatments.

- Achieved high levels of client retention and satisfaction by delivering tailored services, including prenatal and postnatal medical massage.

- Excelled in various techniques, including hot stone therapy, cupping, and back walking, contributing to a holistic healing environment.

• Boosted Membership: Implemented effective quality massages that resulted in a significant increase in membership 62%
• Boosted Sales: Developed and executed sales initiatives that led to a substantial increase in revenue
• Implemented sales training programs, identified new market opportunities, and built strong relationships with clients to drive sales growth
• Analyzed customer data and identified opportunities to upsell and cross-sell additional products or services
• Collaborated with the sales team to create targeted upgrade campaigns and provided training on effective upselling techniques
• As a result, achieved an 58% increase in upgrade sales in a short amount of time
• Boosted Quality: Implemented quality control measures and process improvements that enhanced product/service quality
• Conducted regular audits, implemented corrective actions, and trained team members on quality standards to ensure customer satisfaction and loyalty
• Boosted Culture with Coworkers: Fostered a positive and collaborative work environment by leading by example
• Demonstrated strong work ethic, professionalism, and effective communication skills
• Organized team-building activities, recognized and rewarded outstanding performance, and encouraged open dialogue to promote a supportive and inclusive culture
• Led by Example: Served as a role model for colleagues by consistently demonstrating a strong work ethic, integrity, and a commitment to excellence

• Drove Sales and Competition: Consistently exceeded sales targets and outperformed competitors by implementing effective sales strategies
• Utilized product knowledge and persuasive communication skills to sell activations and packages, resulting in increased revenue and market share
• Exceeded Store Monthly Goal: Surpassed the target range of 50-70 activations per rep with an average of 85-135 activations
• Achieved an average of 170-193% of the store's monthly activation goal
• Built Strong Customer Relationships: Developed and maintained long-term relationships with recurring customers, earning their trust and loyalty
• Provided exceptional customer service, addressing their needs and concerns promptly and effectively
• Demonstrated strong presentation skills and product knowledge to effectively communicate the benefits of tablets and mobility solutions for their business needs
• Ranked Top 1% in the Nation: Recognized as a top-performing Sales Representative, achieving a ranking in the top 1% nationwide in 2016
• This accomplishment highlights exceptional sales skills, dedication, and consistent high performance
• Winners Circle in Vegas: Earned a place in the prestigious Winners Circle in Vegas, a recognition program for top-performing sales representatives
• This achievement demonstrates outstanding sales performance and dedication to delivering exceptional results
• Ensured Client Needs were Fully Met: Prioritized client satisfaction by ensuring their needs were fully met

• Customer Order Management: Demonstrated exceptional customer service skills by efficiently taking and processing customer orders while ensuring accuracy and timeliness
• Fast-paced Multitasking: Developed strong multitasking abilities in a fast-paced environment, efficiently managing multiple tasks simultaneously
• Drive-Thru Operations: Proficiently operated the drive-thru system, taking orders, processing payments, and ensuring prompt and accurate delivery of food to customers in their vehicles
• Customer Satisfaction: Prioritized customer satisfaction by actively listening to customer needs, addressing concerns, and resolving issues promptly and effectively
• Team Collaboration: Worked collaboratively with team members to ensure smooth operations and efficient customer service
• Adaptability and Flexibility: Adapted quickly to changing customer demands and operational needs, demonstrating flexibility in handling various tasks and responsibilities
• Cleanliness and Hygiene: Maintained a clean and sanitary work environment, adhering to food safety and hygiene standards