Summary
Overview
Work History
Education
Skills
Timeline
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Nour Rehawei

Windermere,FL

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Innovative professional with proven track record of developing solutions. Adept in multiple programming languages and offers great task prioritization and organizational skills. Proven ability to troubleshoot complex programming problems.

Overview

23
23
years of professional experience

Work History

IT Technician

Pyramids Tile & Stone
01.2022 - Current
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
  • Monitored systems in operation and quickly troubleshot errors.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Generated reports to track performance and analyze trends.
  • Paid attention to detail while completing assignments.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Maintained office PCs, networks and mobile devices.
  • Configured systems according to prescribed software and hardware frameworks.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.

Commercial Coordinator

I.E.S.C
05.2010 - 06.2015
  • Managed [Type] marketing projects to increase product penetration in key sectors.
  • Evaluated potential risks associated with business activities to mitigate potential financial impacts proactively.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Increased client satisfaction by effectively managing commercial projects and ensuring timely delivery.
  • Researched market to identify potential customers, increasing customer accounts [Number]%.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Monitored progress of tasks to provide feedback for improvement.
  • Negotiated contracts and product prices by collaborating with vendors and developers.
  • Sent invoices to clients and followed up about payments.
  • Entered commercial data into [Software].
  • Monitored production levels and implemented measures to increase output.
  • Reduced overhead costs with strategic budget management and resource allocation.
  • Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Office Manager

PanaTrade
02.2007 - 02.2010
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Launched quality assurance practices for each phase of development
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Controlled finances to lower costs and keep business operating within budget.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed office operations while scheduling appointments for department managers.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained computer and physical filing systems.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Secretary

Mais For Plastic Pipes
11.2000 - 01.2010
  • Improved document processing times by implementing digital archiving systems and reducing paper waste.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Conducted thorough research on industry trends or competitor activities that informed strategic decision-making processes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Created and updated records and files to maintain document compliance.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Learned and adapted quickly to new technology and software applications.
  • Identified issues, analyzed information and provided solutions to problems.

Education

Associate of Science - Computer Programming

Seminole State College of Florida
01.2025

Associate of Science - Information Technology

Seminole State College of Florida
Sanford, FL
06.2020

Skills

  • Help Desk Management
  • Emergency Service Coordination
  • Component Replacement
  • Error Detection
  • Technical Troubleshooting
  • System Maintenance
  • Problem-Solving
  • Computer System Diagnostics Software
  • Software diagnosis
  • Software Design
  • SQL Server Management
  • Python and C
  • Web Programming
  • Debugging
  • Relational databases
  • Programming Languages: Java, C#, Net, Python
  • Coding
  • Critical Thinking

Timeline

IT Technician

Pyramids Tile & Stone
01.2022 - Current

Commercial Coordinator

I.E.S.C
05.2010 - 06.2015

Office Manager

PanaTrade
02.2007 - 02.2010

Secretary

Mais For Plastic Pipes
11.2000 - 01.2010

Associate of Science - Computer Programming

Seminole State College of Florida

Associate of Science - Information Technology

Seminole State College of Florida

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Nour Rehawei