Noura Elbassiouny
Morris Plains,NJ
Summary
Management professional with strong track record in driving organizational success. Skilled in strategic planning, process optimization, and resource management. Known for fostering team collaboration and delivering results in dynamic environments. Highly adaptable, reliable, and focused on achieving operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Client Relationship Management Specialist
Robertet Group
02.2025 - 04.2025
- Manged end-to-end order lifecycle for a portfolio of 10-12 clients, achieving a 100% on-time delivery rate and maintaining 99.9% order accuracy
- Initiated proactive client communications on material availability and shipping timelines, reducing client inquiries by 20% and ensuring clients demands are met
- Optimized inventory coordination with procurement and warehouse teams to reconcile inventory data
- Leveraged Oracle ERP for order processing and inventory management
Donations Pick up and Delivery Volunteer
Interfaith Furnishing
04.2015 - 11.2024
- Operated and assisted in navigating non-commercial box trucks for donation transportation
- Executed the safe pickup and delivery of donated furniture from community donors, directly supporting over 50 families transitioning from homelessness
- Implemented a quality control checklist at point of pickup to asses item safety and condition to ensure suitable furniture is distributed to families
- Collaborated effectively with a team of 5-8 volunteers to safely load and unload heavy items
Order Support Specialist
Tiffany & Company Jeweler
06.2018 - 04.2024
- Fulfilled critical client and business needs by managing the logistics of domestic and international cross-functional inventory transfers between warehouse and retail locations
- Served as SME for all retail channels, resolving complex order inquiries to ensure timely merchandise fulfillment and uphold client satisfaction
- Partnered with the IT team to troubleshoot a persistent system error, leading to a permanent resolution - authoring Standard Operating Procedures (SOPs) that enhanced team efficiency and reduced future order delays by 15%
- Resolved complex order inquiries by leveraging KANA, AS400, and Sterling to track shipments and expedite merchandise for on-time delivery
- Managed inter-facility transfers using JDE and MIPS to coordinate logistics between domestic and international warehouses and Tiffany's stores
Sales and Service Professional
Tiffany & Company Jeweler
10.2012 - 06.2018
- Surpassed sales targets by 25% consistently in a high-volume call center through order placement, effective upselling, and proactive issue resolution
- Collaborated with cross-functional teams to resolve order discrepancies and enhance customer satisfaction
- Formally recognized by the CEO for exceptional client service and issue resolution, strengthening key relationships and built client trust and loyalty
- Analyzed order trends to identify opportunities for process improvements and operational efficiencies
- Selected to mentor and onboard new hires, translating company policies and sales procedures into service excellence standards
- Demonstrated excellent multitasking abilities while managing multiple projects simultaneously under tight deadlines
Healthcare Coordinator
The Orthopedic Center PA
11.2007 - 07.2010
- Scheduled a high-volume appointment calendar for multiple physicians and special needs patients
- Acted as a dedicated patient advocate, serving as the primary liaison between patients and clinical staff to facilitate clear communication and build trust
- Created a supportive environment for patients and their family members by managing sensitive information with discretion during stressful situations
- Established protocols for managing referrals and follow-up appointments efficiently
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Remote - Tampa, FL01.2021
Associate of Science - Business Administration
County College of Morris
Randolph, NJ01.2011
No Degree - Business Administration
Fairleigh Dickinson University
MadisonSkills
- Effective communication
- Cross-functional teamwork
- Critical thinking skills
- Diversity appreciation
- Organizational time strategies
- Operations management
- Detail-oriented approach
- Skilled at prioritizing tasks simultaneously
- In-depth understanding of brand and products
- Customer relations
- Process improvement
- Logistics coordination
Accomplishments
Client Sales Service Excellence award - Tiffany's and Company - 2016
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
- Teaching English as a Foreign Language (TEFL) Certification - 2008
- Inside LVMH Certification 2025 - Creation & Branding, Operations and Supply Chain
Timeline
Client Relationship Management Specialist
Robertet Group
02.2025 - 04.2025
Order Support Specialist
Tiffany & Company Jeweler
06.2018 - 04.2024
Donations Pick up and Delivery Volunteer
Interfaith Furnishing
04.2015 - 11.2024
Sales and Service Professional
Tiffany & Company Jeweler
10.2012 - 06.2018
Healthcare Coordinator
The Orthopedic Center PA
11.2007 - 07.2010
Associate of Science - Healthcare Management
Ultimate Medical Academy
Associate of Science - Business Administration
County College of Morris
No Degree - Business Administration
Fairleigh Dickinson University