Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Noura Nakonecznyj

Noura Nakonecznyj

Plano

Summary

Dedicated and personable team player with a proven track record of delivering exceptional customer service in fast-paced environments. Skilled in engaging with customers, assisting them in finding solutions, and ensuring a positive experience throughout. Proficient in multitasking. Quick learner who thrives on collaboration to ensure smooth operations and customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Construction Worker

Royal Pro Services
11.2021 - Current
  • Measured and cut metal shelving to precise specifications for bedrooms, closets, and utility rooms, ensuring accurate fit and functionality.
  • Installed shelving systems in designated rooms, adhering to project requirements and ensuring a secure, professional finish.
  • Maintained a clean and organized warehouse, ensuring efficient workflow and a safe work environment.
  • Operated power tools safely and effectively, following all safety protocols to ensure high-quality work and avoid accidents.
  • Collaborated with clients to meet their expectations and wants
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Cleaned and maintained tools, equipment and worksites.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Loaded and unloaded materials onto trucks, trailers, and construction sites

Shift Manager/Key Holder

Starbucks
07.2016 - 11.2021
  • Create delicious coffees and teas
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Broke down boxes and disposed of trash.
  • Counted out cash drawers and balanced totals.
  • Processing transactions, issuing receipts, and assisting customers with billing issues or refunds.
  • Keeping a friendly and professional demeanor, especially in challenging situations.
  • Provided sales feedback to management to address concerns in sales reports.
  • Tracked and prioritized work orders to meet daily production requirements.
  • Designed and built over 10 displays per year to generate customer interest in store merchandise.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Completed store opening and closing procedures.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Responding to phone calls, emails, or messages to provide information and assist with customer needs.
  • Listening to customer concerns, addressing issues, and finding appropriate solutions to ensure satisfaction.
  • Managing product returns or exchanges in accordance with company policy.
  • Working with colleagues and other departments to address customer needs and ensure smooth operations
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Exercised composure under pressure and in escalated customer service scenarios.

Data Entry

Royal Pro Services
07.2020 - 08.2021
  • Maintained data entry requirements by following data program techniques and procedures.
  • Compiled and sorted information to prepare source data for computer entry.
  • Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Supervisor.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Added documents to file records and created new records to support filing needs.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Verified data files prior to entry to maintain high data accuracy.

Education

Bachelor of Science - Cyber Security

Collin County Community College
Plano, TX
05.2023

Skills

  • Communication
  • Active Listening
  • Problem Solving
  • Patience
  • Empathy
  • Multitasking
  • Time Management
  • Team-oriented and dependable
  • Product Knowledge
  • Multitasking and organization
  • Conflict Resolution
  • Adaptability

Certification

Driver's License

Timeline

Construction Worker

Royal Pro Services
11.2021 - Current

Data Entry

Royal Pro Services
07.2020 - 08.2021

Shift Manager/Key Holder

Starbucks
07.2016 - 11.2021

Bachelor of Science - Cyber Security

Collin County Community College

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Noura Nakonecznyj