Nour Al Deen Nsouli
IT Specialist
Beirut
Summary
With over 14 years in IT, I specialize in hardware/software maintenance, troubleshooting OS, repairing motherboards, and setting up home/office networks. As IT Manager at L'artisan du Liban, I optimize systems, manage software/hardware, and implement upgrades for peak performance. My Bachelor's in Information and Communication Technology provides a strong foundation in IT principles
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
WordPress Developer
Freelance
01.2024 - Current
- Developed and implemented WordPress sites, themes and plugins.
- Maximized site performance with regular updates, security measures, and optimization techniques.
- Designed responsive, mobile-first websites from design concepts.
Computer Hardware and Software Maintenance Business
Nsouli Computers
01.2010 - Current
- I have been working in this field since 2010, worked with many customers and different laptop/desktops brands, troubleshooting Operating Systems, motherboard diagnoses and repair, managing spare parts inventory, as well as designing and implementing circuit board for special request services, recovering data from corrupt hard drives and Installing home and office networks.
- Supported users on daily basis, addressing technical inquiries promptly and professionally.
- Oversaw successful hardware upgrades by creating detailed project plans outlining timelines, resources required, and potential risks involved in each phase of implementation.
- Reduced IT expenses by identifying cost-effective hardware and network solutions.
IT Manager
L'artisan du liban
08.2023 - 02.2024
- Specialized in providing comprehensive support and resolution for various technical IT business challenges
- Monitoring Visual Dolphin system's performance and manage its software components
- Installation, configuration, and support for workstation software, hardware, printers, and phones are areas where i excel, responding promptly when needed.
- Handling critical IT tasks and implementing system improvements are integral aspects of my responsibilities
- Prioritizing optimization of local networks to ensure peak performance while safeguarding security and privacy of networks and computer systems
- My duties extend to organizing and scheduling timely upgrades and maintenance, along with performing troubleshooting to diagnose and resolve issues efficiently
- I am dedicated to enabling faster and smarter business processes, contributing to enhanced employee productivity
- Additionally, I actively support ADL staff in data collection, analysis, and reporting, while also providing valuable training for employees in software and hardware usage
- My role involves staying ahead of the curve by researching and evaluating emerging technologies, hardware, and software to ensure our systems remain innovative and efficient.
Security Engineer Intern
American University of Beirut
03.2022 - 06.2022
- At the IT Information Security Department, I used to monitor account access and ensure encryption of data, install security patches, monitor system performance to identify potential threats, collect information from internal and external sources and investigate security breaches
- I also used to conduct root cause analyses, vulnerability assessments, risk assessments in addition to keeping track of incidents and recording them.
Imaging Specialist Intern
American University of Beirut
03.2022 - 06.2022
- At the Imaging Department, I used to monitor TOMTEC dump file storage for repot archiving, Philips, INTELLISPACE server storage and performance, validate all users NETID are consistent from active directory, create the monthly MPPS audit list, and generate monthly TDX tickets statistics.
Education
Bachelor's degree - Information and Communication Technology
American University of Science And Technology
Beirut 10.2018 - 05.2022
Skills
Cyber security
Network Security Management
Linux expertise
Hardware and Software Troubleshooting
Microsoft Windows
Customer Service
Hardware Maintenance
Network Analysis
Windows Server
Wordpress Developer
Certification
IBM Cybersecurity Analyst
Timeline
WordPress Developer
Freelance
01.2024 - Current
IT Manager
L'artisan du liban
08.2023 - 02.2024
Security Engineer Intern
American University of Beirut
03.2022 - 06.2022
Imaging Specialist Intern
American University of Beirut
03.2022 - 06.2022
Bachelor's degree - Information and Communication Technology
American University of Science And Technology
10.2018 - 05.2022
Computer Hardware and Software Maintenance Business
Nsouli Computers
01.2010 - Current