Summary
Overview
Work History
Education
Skills
Relevant Skills
Professional Development
Timeline
Generic

Nourel Abdelkhalki

Los Banos,CA

Summary

Dynamic professional with extensive experience at KAUST, excelling in administrative management and multilingual communication. Proven track record in optimizing workflows and enhancing client engagement strategies. Adept at maintaining meticulous quality assurance while leading teams to achieve exceptional results. Skilled in performance analysis and crisis response coordination, driving success in diverse environments. Innovative ESL Teacher known for high productivity and efficient task completion. Possesses specialized skills in curriculum development, language assessment, and cultural sensitivity, ensuring tailored and effective teaching strategies. Excel in communication, patience, and adaptability, vital for navigating diverse learning environments, and fostering engaging educational experiences.

Overview

20
20
years of professional experience

Work History

Benefits Accounts Manager

Encompass Community Services
Santa Cruz, CA
09.2021 - 04.2022
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Participated in professional development activities related to case management best practices.
  • Educated clients about mental health conditions, medications and self-care techniques.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.

ESL Teacher

KAUST
Thuwal, Saudi Arabia
01.2011 - 01.2016
  • Maintained accurate records of student performance and attendance throughout the semester.
  • Advised parents regarding their children's academic progress at parent and teacher conferences.
  • Utilized a variety of teaching methods such as lectures, discussions, role-play activities and multimedia presentations.
  • Researched best practices for teaching English as a second language.
  • Conducted weekly one-on-one tutoring sessions with students needing extra assistance.
  • Monitored student behavior during class time and provided appropriate guidance when necessary.
  • Developed and implemented lesson plans to meet the needs of English language learners.

Lab Coordinator

KAUST
Thuwal, Saudi Arabia
01.2010 - 01.2016
  • Coordinated with external vendors regarding supply orders or equipment repair services required by the lab personnel.
  • Performed regular maintenance on lab equipment, including calibrating instruments, troubleshooting malfunctions, and ordering supplies as needed.
  • Prepared presentations summarizing key findings from research conducted in the lab for review by supervisors or management personnel.
  • Maintained accurate records of lab inventory levels and tracked usage patterns of various materials over time.
  • Provided technical support to researchers using specialized analytical instrumentation.
  • Organized and supervised the daily activities of the laboratory staff, including assigning tasks and providing instruction.
  • Identified areas where additional resources may be required for optimal operation of the laboratory facility.

Administrator and Translator

Colliers International
Vancouver, Canada
01.2008 - 01.2010
  • Prepared reports on various projects for management review.
  • Compiled statistical data from various sources for analysis.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
  • Coordinated meetings, conferences, travel arrangements.
  • Compiled data from multiple sources into comprehensive reports for management review.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Updated databases with new employee information, job changes and terminations.
  • Created presentations with Microsoft PowerPoint for management team members.
  • Maintained filing system for important documents such as contracts and invoices.
  • Designed forms and templates to streamline workflow processes within organization.
  • Provided general administrative support to staff members.
  • Processed payroll information according to established guidelines.
  • Developed spreadsheets to track project progress, budgets and other related data.

Banking and Investment Specialist

BMO Financial Group
Montreal, Canada
01.2006 - 01.2008
  • Formulated recommendations for portfolio rebalancing based on changing market conditions.
  • Conducted due diligence on prospective investments, including review of financial statements and legal documents.
  • Maintained up-to-date knowledge about the latest developments in the industry.
  • Researched macroeconomic indicators such as GDP growth, unemployment rate, and inflation rate to understand their impact on the markets.
  • Developed financial models to evaluate various investments and assess their profitability.
  • Identified risks associated with proposed investments and suggested appropriate risk mitigation measures.
  • Provided support in preparing materials for board meetings related to investments.
  • Collaborated with other departments such as accounting and finance to ensure accuracy of data used in analyses.

Logistics Coordinator

United Nations Environment Program, Montreal, Quebec, Canada- Ozone Secretariat
Montreal, Canada
01.2003 - 01.2008
  • Collaborated with internal teams to coordinate shipments between multiple locations.
  • Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
  • Ensured accurate completion of customs documents for international shipments as required by law.
  • Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
  • Worked closely with members of different committees in order to coordinate activities related to Model United Nations initiatives.
  • Edited written documents, such as reports and memos, for accuracy and clarity prior to submission.

ESL Instructor

Bell English School
Ulsan, South Korea
01.2005 - 01.2006

Insurance and Broker Representative

First Canadian Financial House
Montreal, Canada
01.2002 - 01.2004
  • Reviewed and analyzed financial data to ensure accuracy of customer accounts.
  • Resolved customer complaints promptly and professionally while maintaining high levels of customer satisfaction.
  • Ensured compliance with all applicable laws and regulations related to the sale of securities.
  • Provided guidance on the selection of stocks, bonds, mutual funds, and other securities.
  • Negotiated contracts between buyers and sellers in a timely manner.
  • Prepared detailed reports on market trends, stock prices, economic indicators.

Education

Master of Arts - Curriculum And Instruction

University of Idaho
Moscow, ID
06-2023

Master’s - Public Relations and Management

McGill University
Montreal, Quebec
01.2008

Bachelor - Translation and International Law

Concordia University
Montreal, Quebec
01.2005

TESL Certificate -

Oxford Canada
Montreal, Quebec
01.2005

Associate DEC Degree - Languages and Communications

Vanier College
Montreal, Quebec
01.1999

Skills

  • Administrative and Office Management
  • Budgeting and Funding Management
  • Leadership and Supervision
  • Structured Filing Solutions
  • Performance Analysis
  • Client Acquisition Strategies
  • Client Engagement Strategies
  • Office Administration Support
  • Crisis Response Coordination
  • Meticulous Quality Assurance
  • SAP System Implementation
  • Workflow Optimization Assessment
  • Stakeholder Needs Assessment
  • Functional Design Specifications
  • Team Training Coordination
  • Work Efficiency Motivation
  • Collaborative Team Planning
  • Time Off Coordination
  • Employee Selection Interviewing
  • Multilingual Communication Ability
  • Compliance Reporting Standards

Relevant Skills

Implemented a filing system for legal documents, ensuring company transparency, Tracked maintenance team performance, improving department efficiency, Prospected various contractors, securing effectiveness and best quality of service, Implemented an electronic filing system for legal documents, ensuring company transparency, Established & maintained trusted relations with clients, vendors, and partners, Provided all administrative support as needed to head of operations, sales team, accounting, and client service managers, Managed front-desk reception with a 15-line phone, handling pressure and stress, Taking initiative in time of crisis with attention to detail, Handled business, company, and personal details of a highly confidential and sensitive nature, Managed and supported SAP implementation projects for an international University with a yearly budget of 15 million dollars., Reducing administrative staff needs from just over two people to one. But instead of eliminating positions, they reallocated staff to higher-value-producing work., Analyze existing business processes, gathering business users’ requirements, and functional specifications, conducting gap analysis and updating relevant documentation., Interacted with client business users for requirement gathering and analysis of existing business processes and prepared functional design document., Trained new staff members, creating a decrease in staff turnover, Motivated a staff-team of 10 employees: increasing productivity and sales, Planned and made decisions for the team, demonstrating a positive and productive attitude amongst the team, Tracked employment vacations and sick days, resulting in communication between employees and management, Interviewed potential part-time conference staff, decreasing staff turnover, Tracked maintenance team performance, improving department efficiency

Professional Development

TESL in Asia Seminar, Ulsan, South Korea, 01/01/06

Timeline

Benefits Accounts Manager

Encompass Community Services
09.2021 - 04.2022

ESL Teacher

KAUST
01.2011 - 01.2016

Lab Coordinator

KAUST
01.2010 - 01.2016

Administrator and Translator

Colliers International
01.2008 - 01.2010

Banking and Investment Specialist

BMO Financial Group
01.2006 - 01.2008

ESL Instructor

Bell English School
01.2005 - 01.2006

Logistics Coordinator

United Nations Environment Program, Montreal, Quebec, Canada- Ozone Secretariat
01.2003 - 01.2008

Insurance and Broker Representative

First Canadian Financial House
01.2002 - 01.2004

Master of Arts - Curriculum And Instruction

University of Idaho

Master’s - Public Relations and Management

McGill University

Bachelor - Translation and International Law

Concordia University

TESL Certificate -

Oxford Canada

Associate DEC Degree - Languages and Communications

Vanier College
Nourel Abdelkhalki