NOURHAN AMER
Wichita,KS
Summary
Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge and integrity. Able to maintain calm and positive under pressure.
Overview
3
3
years of professional experience
Work History
Bank Teller
Emprise Bank
08.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on use of banking website and mobile apps.
- Audited fellow teller currency to contribute to dual-control procedures.
CONTACT CENTER AGENT
Commercial International Bank - CIB
02.2022 - 01.2023
- Maintained in-depth knowledge of bank products, services, and best practices
- Provided customers with high level of service, privacy and confidentiality
- Handled all transactional services, including bank deposits, monetary withdrawals and financial transfers
- Recognized the transaction needs of clients and educated clients about digital self-service options
- Advised customers on loans
- Walked the customer through navigating any of the bank channels efficiently
- Helped clients apply for mortgages
- Opening and Closing Bank Accounts
- Apply Installments as per customer request.
TECHNICAL SUPPORT AGENT
Teleperformance EG / Ring
01.2021 - 02.2022
- Respond to inbound calls fast and focusing on resolving the issue within the first call
- Answering any inquiries regarding any Ring products
- Walked the customer through troubleshooting step by step while explaining exactly what each step is for
- Processed orders, returns and exchanges in an accurate and efficient manner
- Used database system to annotate the Interaction and what action was taken
- Followed up with the customers regarding products and overall satisfaction.
Education
CPA - Certified Public Accountant
Becker
05.2024
BACHELOR OF SCIENCE - Accounting And Finance
Zagazig University
Egypt01.2020
Skills
- Communication skills
- Technical skills
- Negotiation skills
- Money Handling
- Professionalism and Courtesy
- Cash counting
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Bank Teller
Emprise Bank
08.2023 - Current
CONTACT CENTER AGENT
Commercial International Bank - CIB
02.2022 - 01.2023
TECHNICAL SUPPORT AGENT
Teleperformance EG / Ring
01.2021 - 02.2022
CPA - Certified Public Accountant
Becker
BACHELOR OF SCIENCE - Accounting And Finance
Zagazig University
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