NOURHAN SAYED
DUBAI ,UAE
Summary
Highly motivated and customer-focused Information Desk Customer Service Agent with experience in delivering exceptional service within fast-paced retail and hospitality environments. Adept at providing accurate, timely information to customers, assisting with inquiries, and ensuring a positive shopping experience. Known for excellent communication skills, problem-solving abilities, and the ability to handle multiple tasks simultaneously while maintaining a friendly and professional demeanour. Committed to upholding company policies, promoting mall events and promotions, and creating a welcoming atmosphere for all visitors.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Customer service executive
NAKHEEL LLC
DUBAI, UAE
03.2024 - Current
- Customer Assistance : Greet and assist shoppers by providing accurate information about mall layout, store locations, promotions, events, and amenities.
- Handling Inquiries : Answer customer questions regarding mall services such as parking, restrooms, lost and found, etc., and direct them to the appropriate areas of the mall.
- Promotions & Events Information : Inform customers about ongoing sales, promotions, and upcoming events hosted at the mall.
- Lost and Found : Handle lost and found items by following the mall's established protocols and ensuring items are returned to their rightful owners.
- Complaints Handling : Address customer complaints or concerns professionally, ensuring they are resolved or escalated to a supervisor when appropriate.
- Mall Policies : Be familiar with mall policies and ensure customers are informed about them when necessary, including store hours, parking rules, and health and safety guidelines.
- Communication with Staff : Work closely with other mall staff, such as security, cleaning, and maintenance teams, to ensure smooth operations and positive customer experiences.
Telesales executive
GEIB LOYALITY CARD SERVICES
DUBAI, UAE
11.2023 - 03.2024
- Cold-called customers from assigned contact lists to build new business.
- Conducted follow-up calls with customers for improved relationship management and retention rates.
- Managed high call volumes, ensuring excellent customer service standards were maintained.
- Maintained excellent time management skills to meet sales volumes within agreed timescales.
- Used persuasive selling techniques to convert enquiries into sales.
Education
Bachelor of Arts - MASS MEDIA AND COMMUNICATIONS
AIN SHAMS UNIVERSTY
EGYPT 09.2016 - 05.2020
Skills
- Excellent Communication Skills : Ability to effectively communicate with customers, both in-person and over the phone
- Customer Service Experience : Previous experience in a customer-facing role, preferably in a retail or hospitality environment
- Problem-Solving Abilities : Ability to remain calm under pressure and resolve customer concerns or issues in a timely and professional manner
- Team-Oriented : Works well with others, demonstrating a strong ability to collaborate and coordinate efforts with various departments within the mall
- Organizational Skills : Ability to keep information organized and accurate, ensuring the smooth operation of the information desk
- Positive Attitude : Friendly, approachable, and always eager to assist customers with a smile
- Multitasking : Comfortable handling a variety of tasks simultaneously, ensuring efficiency and excellent service
Languages
English
Advanced (C1)
Arabic
Native
Timeline
Customer service executive
NAKHEEL LLC
03.2024 - Current
Telesales executive
GEIB LOYALITY CARD SERVICES
11.2023 - 03.2024
Bachelor of Arts - MASS MEDIA AND COMMUNICATIONS
AIN SHAMS UNIVERSTY
09.2016 - 05.2020
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