Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nova Christie

Kailua-Kona

Overview

8
8
years of professional experience

Work History

House Cleaner

Friend
Trophy Club
05.2021 - 07.2025

Room Attendant

Four Seasons Hualalai
Kailua-Kona
06.2021 - 09.2021
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
  • Delivered items requested by guests such as extra pillows or blankets in a timely manner.
  • Delivered extra linens, paper products and toiletries to guests.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Replenished each guest room with water glasses, toiletries and paper products.
  • Locked guest rooms after performing housekeeping services and maintained complete security.
  • Communicated with maintenance team on damages to repair.
  • Reported lost-and-found items promptly to the supervisor or manager on duty.
  • Checked for damage to walls or furniture and reported any issues to the supervisor.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Completed day-to-day duties accurately and efficiently.

Barista

Kopelani Inc
Kailua-Kona
01.2020 - 03.2020
  • Prepared and served hot or cold beverages.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Adhered to health department regulations concerning sanitation standards.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Described menu items to customers and suggested appealing products.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Memorized official and off-menu coffee and tea preparations.
  • Assisted in stocking shelves and keeping inventory organized.
  • Performed maintenance tasks such as cleaning counters, stocking supplies.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Stocked shelves with ingredients needed to make coffee drinks.

Barista

Kindred coffee co
North Richland Hills
09.2018 - 08.2019

House Cleaner

Maide Right
Fort Worth
08.2018 - 02.2019
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
  • Followed company uniform, performance and security policies with every job.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Dusted furniture, machines or equipment.
  • Washed windows both inside and outside of the facility.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Emptied trash cans and replaced liners as needed.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Scrubbed walls to remove scuff marks or stains.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.

Waitress

Long board legends pizza
Kailua Kona
06.2017 - 12.2017
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Presented menus and answered questions regarding items.
  • Took orders for food and drinks and delivered them to guests.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Replenished beverages when necessary.
  • Communicated daily specials to customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Answered questions about menu items, ingredients, and pricing.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Ensured dining areas were clean and set up for each shift according to established standards.
  • Informed customers of daily specials and menu changes.
  • Provided excellent customer service during meal times.
  • Maintained knowledge of restaurant policies regarding guest services and satisfaction.
  • Prepared checks, itemizing total meal costs and taxes.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Education

N/A

Martinsville High School
Indianapolis, IN
05-2013

Skills

  • Room cleaning
  • Deep cleaning
  • Safety procedures
  • Customer service
  • Time management
  • Teamwork
  • Follow cleaning protocols
  • Guest relations
  • Detail orientation
  • Communication skills
  • Guest services
  • Customer interaction
  • Team collaboration
  • Stocking products
  • Barista skills
  • Problem solving
  • Hospitality services
  • Phone and email etiquette
  • Effective communication
  • Team building

Languages

English
Professional

Timeline

Room Attendant

Four Seasons Hualalai
06.2021 - 09.2021

House Cleaner

Friend
05.2021 - 07.2025

Barista

Kopelani Inc
01.2020 - 03.2020

Barista

Kindred coffee co
09.2018 - 08.2019

House Cleaner

Maide Right
08.2018 - 02.2019

Waitress

Long board legends pizza
06.2017 - 12.2017

N/A

Martinsville High School

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