Education
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Certification
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Overview
BusinessDevelopmentManager
NOVA GUNN

NOVA GUNN

New Jersey,NJ

Education

Bachelor of Science (BS) - Business Administration Management

University of Oregon
Eugene, OR

Computer Programming Certificate - Computer Programming

The Cittone Institute
Mt. Laurel, NJ

Skills

  • Project Management
  • Large-Scale Technology Systems Implementation
  • Data Analysis & Reporting
  • Business Analysis & Process Improvement
  • Workflow Mapping & Documentation
  • Financial Analysis & Budgeting
  • System Design & Configuration
  • Customer Success Management
  • Risk Management & Compliance
  • Team Leadership & Management

Certification

  • Certified Project Management Professional (PMP)
  • Certified Change Management Specialist (CMS)
  • Certified Risk Management Professional (PMI-RMP)
  • Certified Six Sigma Lean Professional (SLPP)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary

Results-driven business management and operations leader with extensive experience in program management, systems implementation, and data-driven decision-making across the insurance, financial services, and technology sectors. Proven ability to leverage Salesforce, project management, and data analysis to optimize processes and drive revenue growth.

Work History

PLAYER SUPPORT & OPERATIONS SPECIALIST, VIP CLUB

Online Sports Bet & Gaming
11.2023 - Current
  • Managed a high volume of player communications via live chat, email, and phone, assisting with general concerns, promotions, loyalty programs, manual ID verification, account management, and troubleshooting technical issues
  • Approved payment transactions for deposits while following processes to identify fraud, AML, and risk
  • Documented support operations and distribution platform best practices, minimum technical standards, and brand and licensors' playbooks
  • Contributed to developing creative positioning, pitch strategies, and presentation materials for existing and prospective strategic partners

RENEWABLE ENERGY OPERATIONS LEAD

SJI Renewable Energy Ventures, LLC
03.2023 - 10.2023
  • Oversaw operational aspects of all dairy RNG projects and interconnect sites, managing 40+ signed site agreements in the Northeast and Midwest
  • Managed third-party operations and maintenance contracts and equipment supplier service contracts while establishing tracking and reporting of key performance indicators (KPIs)
  • Developed and managed the transition process from development, finance, and construction teams to operations and asset management

SENIOR PROJECT MANAGER

Wachter Technology Solutions
01.2022 - 12.2022
  • Performed daily project management operations through all 5 phases of the project life cycle: initiation, planning, execution, monitoring and controlling, and closeout of 300+ projects for the second-largest retail account

CONSTRUCTION PROJECT MANAGER

Global Construction
01.2020 - 03.2022
  • Developed project plans and budgets for a $20M retrofit of 400 apartments by collaborating with ownership, company management, onsite property management, staff, architects, engineers, contractors, and subcontractors
  • Established vendor and supplier contracts, oversaw purchasing of supplies, and coordinated equipment needs, job site locations, and workforce schedules
  • Completed inspections of work in alignment with the project plan, budget, quality standards, and change requests

PROJECT MANAGER

Election Systems & Software
01.2019 - 12.2019
  • Spearheaded essential project components, including scope, task assignments, and financial tracking
  • Awarded a $35M contract to replace 10K voting machines, negotiated warehouse space and maintenance contracts, and coordinated training schedules for 15K volunteers

OPERATIONS CONSULTANT

Consulting Services
01.2014 - 03.2019
  • Evaluated businesses' goals, financials, and operational models through detailed assessments for a complete understanding of product and service offerings, workflows, and financial health, identifying areas for improvement
  • Developed and implemented frameworks for scalable metrics and reports, leveraging data analysis tools for real-time inventory monitoring, sales forecasting, and workforce needs, aiding better revenue and budgeting analysis
  • Achieved a 30% reduction in product and vendor redundancy by conducting a comprehensive audit of existing resources and suppliers, consolidating overlapping functions, and renegotiating vendor contracts
  • Increased bottom-line revenue by 40% by identifying key areas suitable for automation, implementing technology solutions that streamlined operations, and reduced manual intervention, leading to significant cost savings

DIRECTOR OF NATIONAL OPERATIONS

Willis Towers Watson
01.2005 - 12.2014
  • Managed Personal Lines and Private Client Group operational responsibilities for 52 remote locations, overseeing a team of 220+ staff members and 10 direct reports, with a budget responsibility of $200M
  • Implemented an enterprise-wide client and policy management system, boosting salesforce production, reducing costs, and enhancing overall performance; developed training programs and scalable metrics for reporting
  • Streamlined operations and improved client account management, application processing, billing, commissions, policy issuance, and customer service, ultimately enhancing client satisfaction
  • Increased data integrity by 45% and enhanced client account management productivity, exceeding operational performance targets by consolidating 32 databases and management systems
  • Coordinated with off-shore staff to achieve 100% commission posting accuracy and maintained a regulatory compliance audit rate between 90-100%, ensuring financial accuracy, fund integrity, and adherence to standards
  • Conducted M&A due diligence for integration of 200+ staff members and 30 offices
  • Served as Regional Service Officer representing PL/PCG 2005-2012 and then promoted in 2014 to include Captives, Actuarial, Affinity, Pooling, Programs, Insurance Noodle, Specialty, and Small Commercial

Overview

20
20
years of professional experience
1
1
Certificate
NOVA GUNN