Nova Jordan
Camarillo,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Associate
Orange Theory
2024.04 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Real Estate Agent
Comfort Real Estate Services
2024.01 - Current
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Developed new business and managed new and existing clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Coordinated appointments to show tenants and buyers prospective homes.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
Lash & Brow Artist
Lashes by Nova
2018.02 - Current
- Experienced esthetician providing services such as lash extensions, lash tint and lift, brows, and makeup
- Scheduling appointments.
Local Operations Manager
Vacasa Vacation Rentals
2021.02 - 2022.11
- Oversee operations in Santa Barbara, Carpinteria, Ventura, Oxnard, Malibu, and LA managing a specific portfolio of properties
- Develop and grow relationships with owners of properties by proactively communicating and becoming the subject matter expert of those properties ensuring they're clean, maintained and well cared for
- Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency
- Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
- Supporting my team with escalated guest and homeowner concerns by responding to emails, calls and tickets
- Partnering and assisting Business Development Representative when new units join the portfolio
- Perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
- Provide cross-coverage for manager and Co-LOM(s) when necessary
- Conduct regular inspections prior to guest and owner arrivals
- Occasional need to perform housekeeping and maintenance duties
- Traveling between worksites is frequent and this person will need their own reliable transportation.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Server
Marmalade Cafe
2017.12 - 2019.10
- Provide excellent customer service by taking food orders, making drinks, and serving private parties.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Owner/Operator
Dream Clean
2011.08 - 2018.01
- Handle advertising, scheduling, and billing
- Customer service, appointment setting, performing estimates
- Manage employees and payroll.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Fostered strong professional network and partnership building skills to connect with quality leads.
Cocktail Server
Safires American Bistro
2010.01 - 2011.01
- Increased sales of the bar by providing impeccable service, as well as extensive knowledge of wine, liquor, beer, and specialty drinks
- Responsible for managing entire bar area and cabanas, as well as running food
- Handled particularly irate patrons by diffusing the situation using tact and ensuring recurring business.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
Server
Bandits Grill & Bar
2003.08 - 2008.04
- Assisted customers in ordering decisions by providing information on menu items, and increased sales by up-selling food and beverages
- Worked in coordination with other departments to ensure that customers get quality service
- Accountable for cash and credit transactions
- Also skilled in receiving deliveries and verifying large orders; noted discrepancies, damages, and missing items
- Experienced in POS software programs.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Esthetician -
Simi Valley School of Barbering And Cosmetology, Simi Valley
Simi Valley, CA05.2007
Skills
- Hard worker who thrives under pressure and goes above and beyond. Also very successful at multi-tasking, and delivering prompt and friendly service to customers.
- Maintains a positive and friendly attitude, professional and reliable. Owner of a successful cleaning business, action oriented with a strong ability to communicate effectively with customers and employees. Friendly, outgoing, dependable, detail oriented, efficient, great team player, and works excellent in a fast paced environment.
- Extensive experience in customer service, inventory, property management, and recording daily sales.
Certification
- Licensed Real Estate Agent 1-2024-Present
- Licensed Esthetician 6-2007-Present
Timeline
Sales Associate
Orange Theory
2024.04 - Current
Real Estate Agent
Comfort Real Estate Services
2024.01 - Current
Local Operations Manager
Vacasa Vacation Rentals
2021.02 - 2022.11
Lash & Brow Artist
Lashes by Nova
2018.02 - Current
Server
Marmalade Cafe
2017.12 - 2019.10
Owner/Operator
Dream Clean
2011.08 - 2018.01
Cocktail Server
Safires American Bistro
2010.01 - 2011.01
Server
Bandits Grill & Bar
2003.08 - 2008.04
Esthetician -
Simi Valley School of Barbering And Cosmetology, Simi Valley
- Licensed Real Estate Agent 1-2024-Present
- Licensed Esthetician 6-2007-Present
Similar Profiles
Isaiah MaulinoIsaiah Maulino
Group Fitness Coach at Orange TheoryGroup Fitness Coach at Orange Theory
Erica ReeseErica Reese
Fitness Coach at Orange TheoryFitness Coach at Orange Theory
JANNELLE MARTINEZJANNELLE MARTINEZ
Sales Associate at Orange TheorySales Associate at Orange Theory