Nova Mines
Bellwood,IL
Summary
Looking to change my career path. I would like to utilize the skills I have gained over the years such as customer service, problem solving, analytical, organizational skills and working daily multiple reports. My main goal is to find a place for new experiences where I will be an asset for enhanced growth and productivity.
Microsoft Windows, Office, ; Lotus Notes, Excel, PowerPoint, Data Entry, Outlook Express; 10-key punch; County Recording computers, MSP, Black Knight, ADP(i.e.: PC Payroll for windows; Work Force, Notary Public
Overview
21
21
years of professional experience
Work History
Senior Loan Closing Manager
Land Title Group /Metropolitan Title
04.2003
- Managed group of employees max 8 employees; Collected and reviewed any closing conditions; review settlement statement to ensure all fees have been collected/disbursed, request funding and disbursement of funds; Assist post-closing department to obtain any outstanding documentation, as needed; Review critical funding documents to ensure compliance with loan program requirements; Ensure delivery of wire requests within set timeframes; Monitor closing report and follow up with Title Companies to confirm receipt of borrower’s funds and signed documents; Communicate regularly with the internal partners on the status of wire requests, disbursements and revisions
Loss Mitigation Closing Supervisor
Dovenmuehle Mortgage
03.2021 - 02.2024
- Over see and manage the day- to- day operations including task reports and file monitoring
- Manage a team of 8 to 16 closers
- Creating a positive work environment by mentoring positive work habits
- Holding regular staff meetings to ensure open communication and promote positive team environment
- Managing emails both Loss Mitigation Closing Proxy and Loss Mitigation Funding Proxy
- Responding to internal and external audit findings by preparing formal responses and ensuring remediation of noted issues
- Working to set monthly goals, monitor productivity and time management of my team
- Completing and maintaining individual performance plans fore each direct report; meet regularly to set goals, to ensure personal and professional development
- Participating with client calls to discuss loss mitigation related topics/issues
- Implementing new processes as requested by upper management for improved work relationships between investor/clients to ensure changes in requirements are implemented in a timely manner.
Document Recording Processor
Dovenmuehle Mortgage
08.2020 - 03.2021
- Review Loss Mitigation documents to verify correct verbiage, accurate dates, figures, and facts, resolving issues in a self-directed manner
- Ensure there are no errors in the source documents, including verification of correct dates, percentages, and dollar amounts
- All signatures and notaries are correct and accurate
- Confirm all countersignatures are correct and appropriate
- Confirm documents are acceptable to submit for recording
- Documents with errors should be timely returned to Specialist timely
- Forward recorded document to Clients accordingly and expeditiously
- Meet or exceed monthly volume goals and KPI expectations
- Successfully complete annual regulatory compliance training
- Additional duties as assigned.
Foreclosure Specialty Rep II
Dovenmuehle Mortgage
02.2020 - 08.2020
- Working with attorney’s office to make sure that necessary steps have been taken to complete the foreclosure process
- Monitor foreclosure steps in LPS to make sure that all processes have been completed
- Working with team to ensure that daily reports are being reviewed and monitored for foreclosure processes
- Updating system to ensure the foreclosure processes are completed
- Making sure we have updated BPO’s and Titles
- Making sure files are worked on in a timely manner so that we do not delay process
- Working with the loss mitigation department to reinstate loans when workout plans have been completed
- Assisting with getting payoff letters for borrowers that would like to reinstate their mortgage loan.
Administrative Assistant
Alpha and Omega Learning Center
04.2019 - 02.2020
- Providing administrative support and reception for Executive Director
- Answering phones; ensuring timely data entry and making sure document creation is completed
- Operating office equipment
- Working independently and following up on community and public relations that help with funding for school services such as fundraisers and family services
- Providing customer service to families
- Assisting in classroom settings when needed.
Purchase Review Coordinator
Plaza Home Mortgage
10.2012 - 01.2019
- Deliver electronic and/or paper loan files as per investor requirements; Validate and track loan level suspense items and clearance through use of various systems; Review and update data in various systems; Complete pre-endorsement and/or pre-purchase reviews following investor specific requirements; Review all loan documents against established procedures for accuracy, consistency and compliance; Ordering funds from Treasury
- Making sure VOE completed
- Reviewing for title and vesting issues
- Working with underwriter and processors to complete files for final review for pre closing and post-closing audits.
Mortgage Closer/Funder
Interbank Mortgage Company
10.2011 - 10.2012
- Working with mortgage brokers and attorney’s to assist with closing and funding of residential mortgage loans which were previously approved by Interbank’s underwriters; Preparing TRID compliant Closing Disclosures; Interacting with title companies and escrow department to ensure permitted charges are funded at settlement, ensuring that Interbank has a first lien security interest and that there are no unexpected title defects; reviewing and making sure closing figures are in balance; ordering funds from Treasury
- Checking for discrepancies in documentation
- Making sure that documents are signed properly
- Verification of Employment completed
- Clearing all requested closing instructions for funding.
Travel Coordinator
Apple Vacations
12.2007 - 10.2011
- Proficiency with Microsoft Office along with excellent written and verbal communication skills; Advanced customer service skills; Able to diplomatically communicate; Ability to multi-task, prioritize and work efficiently; excellent attention to detail; Ability to work independently, self-starter, energetic; Strong sense of urgency as well as flexibility to change; ability to work well under tight deadlines; Ability to anticipate work needs and follow through with minimal direction; Possess outstanding organizational and time management skills
- This position was a very intense required time management and attention to details due to making sure you don’t release inventory that may be needed or inquire penalties for rooms or airline rates that could exceed into penalties for customers
- Being able to keep a timeline for multiple clients and making sure payments were posted on time and within due dates.
Closer/Funder
Citywide Title
10.2003 - 09.2007
- Working with Lenders and Attorney’s offices to complete closings for residential home loans
- Loan Types Conventional, FHA, VA, ARM and Lines of Credit
- Clearing title by reviewing vesting and liens to ensure title is clean
- Processing of loan documents and preparing HUD 1 for closings
- Processing Deeds and Mortgages for proper county recording
- Insuring all loan documentation are sent over to Lender for review for disbursement of loan
- Obtaining funding number and disbursement approval
- Processing checks for payoffs and reviewing payoff letters
- Very detailed review process making sure closings went smooth and Lenders instructions were followed and all funding conditions were cleared.
Education
Associate of Science - General Studies/Sociology
Triton College
River Forest, IL06.2025
Certificate of Completion - Business Management
Joseph Business School
Forest Park, IL07.2007
Computer Business -
Catherine College
Chicago, IL03.1995
Diploma - General Studies / Computer Business
Proviso West High School
Hillside, IL06.1992
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Customer Service
- Computer Skills
- Problem Resolution
- Customer Relationship Management
- Employee Coaching and Mentoring
- Performance reviewing
Timeline
Loss Mitigation Closing Supervisor
Dovenmuehle Mortgage
03.2021 - 02.2024
Document Recording Processor
Dovenmuehle Mortgage
08.2020 - 03.2021
Foreclosure Specialty Rep II
Dovenmuehle Mortgage
02.2020 - 08.2020
Administrative Assistant
Alpha and Omega Learning Center
04.2019 - 02.2020
Purchase Review Coordinator
Plaza Home Mortgage
10.2012 - 01.2019
Mortgage Closer/Funder
Interbank Mortgage Company
10.2011 - 10.2012
Travel Coordinator
Apple Vacations
12.2007 - 10.2011
Closer/Funder
Citywide Title
10.2003 - 09.2007
Senior Loan Closing Manager
Land Title Group /Metropolitan Title
04.2003
Associate of Science - General Studies/Sociology
Triton College
Certificate of Completion - Business Management
Joseph Business School
Computer Business -
Catherine College
Diploma - General Studies / Computer Business
Proviso West High School
Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Work Availability
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References
- Tamika Bishop, Owner Real Estate, SFVG Incorporated, Friend, Lombard, IL, 708 724-5450
- Danielle Kutz, Financial Analyst, Friend, Crystal Lake, IL, 815-276-4222
- Eva Yates, Assistant Manager, Dovenmuehle, Manager, Lake Zurich, IL, 847-514-8391
Non-Profit Professional Memberships
Active Member Jr. GEMS Mentor since 06/2021 to current for young girls promoting education and community service initiatives
Active Member Pink Divas and Gents Vice President since 08/2023 fundraising and event planning
Active Member DLD for youth Case Worker and Coach since 06/2023 promoting healthy personal and family life choices along with fundraising
References
- Tamika Bishop, Owner Real Estate, SFVG Incorporated, Friend, Lombard, IL, 708 724-5450
- Danielle Kutz, Financial Analyst, Friend, Crystal Lake, IL, 815-276-4222
- Eva Yates, Assistant Manager, Dovenmuehle, Manager, Lake Zurich, IL, 847-514-8391
Non-Profit Professional Memberships
Active Member Jr. GEMS Mentor since 06/2021 to current for young girls promoting education and community service initiatives
Active Member Pink Divas and Gents Vice President since 08/2023 fundraising and event planning
Active Member DLD for youth Case Worker and Coach since 06/2023 promoting healthy personal and family life choices along with fundraising
References
- Tamika Bishop, Owner Real Estate, SFVG Incorporated, Friend, Lombard, IL, 708 724-5450
- Danielle Kutz, Financial Analyst, Friend, Crystal Lake, IL, 815-276-4222
- Eva Yates, Assistant Manager, Dovenmuehle, Manager, Lake Zurich, IL, 847-514-8391
Non-Profit Professional Memberships
Active Member Jr. GEMS Mentor since 06/2021 to current for young girls promoting education and community service initiatives
Active Member Pink Divas and Gents Vice President since 08/2023 fundraising and event planning
Active Member DLD for youth Case Worker and Coach since 06/2023 promoting healthy personal and family life choices along with fundraising
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