Summary
Overview
Work History
Education
Skills
Certification
Professional References
Timeline
Generic

Nova Olanie

Portland,OR

Summary

Organized and dedicated Administrative Assistant with a proven track record of effectively completing various clerical tasks, offering support to staff members, and providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

HR Coordinator

Mineral
12.2023 - 03.2024
  • Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Rapidly and effectively diagnosed and troubleshoot issues over phone.
  • Created and triaged client cases for HR advisors.
  • Diagnosed and assisted with light technical support and provided strong verbal instruction on how to best utilize platform.

Temporary Holiday Helpline Representative

New Seasons Market
11.2023 - 12.2023
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Kitchen Production Tech and Cook

Pan's Mushroom Jerky
10.2021 - 11.2023
  • Strong knowledge of food safety practices, documentation of product procedures, tracking food production procedures, and consistently following food production guidelines.
  • Worked with teammates to support and ensure production goals were met.
  • Assisted with production and cook training for new hires.

Budtender

Belmont Collective
04.2021 - 09.2021
  • Collaborated with management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
  • Used in-store system to create and update menus, locate inventory, and place special orders for customers.
  • Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
  • Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as knowledgeable resource on cannabis products.
  • Assisted with intake of products while maintaining positive professional relationships with vendors.

Production Technician

Karma Originals
12.2019 - 04.2021
  • Generated, submitted, and presented reports to enhance cannabis quality standards.
  • Analyzed and maintained daily production logs with exceptional accuracy.
  • Mass-produced over 250 infused pre-rolls per day

Credit Card Customer Service Representative

Wells Fargo
10.2017 - 10.2019
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Met customer call guidelines for service levels, handle time, and productivity.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
  • Reduced wait times for callers by effectively managing high call volumes and promptly handling inquiries.
  • Enabled smooth transitions for customers switching between different credit card options by guiding them through processes step by step.

Restaurant Captain

Oregon Zoo
05.2011 - 09.2018
  • Ensured adherence to safety guidelines within restaurants, promoting a healthy working environment for all staff members.
  • Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
  • Managed inventory levels to reduce waste and optimize food costs, contributing to overall profitability.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
  • Assisted concessions manager in daily planning, opening procedures, scheduling, conflict resolution between colleagues, and hiring decisions

Education

Bachelor of Science - Psychology

Portland State University
Portland, OR
06.2017

Skills

  • Data Entry and Reporting
  • Professionalism and Integrity
  • Confidentiality and Discretion
  • Business Administration
  • Inventory Management
  • Document Control
  • Critical Thinking
  • Verbal Communication
  • Filing
  • Microsoft Office
  • Computer Skills

Certification

  • Oregon Marijuana Worker License
  • Oregon Food Handler License

Professional References

  • Ryan Still
    Operations manager at Pan’s
    Mushroom Jerky
    (503) 209-4894
  • Saffron Hellyer
    Former coworker at Wells Fargo
    (360) 690-6925
  • Gena Thuringer
    Former coworker at Pan’s
    Mushroom Jerky
    (503) 583-0539

Timeline

HR Coordinator

Mineral
12.2023 - 03.2024

Temporary Holiday Helpline Representative

New Seasons Market
11.2023 - 12.2023

Kitchen Production Tech and Cook

Pan's Mushroom Jerky
10.2021 - 11.2023

Budtender

Belmont Collective
04.2021 - 09.2021

Production Technician

Karma Originals
12.2019 - 04.2021

Credit Card Customer Service Representative

Wells Fargo
10.2017 - 10.2019

Restaurant Captain

Oregon Zoo
05.2011 - 09.2018

Bachelor of Science - Psychology

Portland State University

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Nova Olanie