Novak Pistalo
Palm Springs,CA
Summary
Dedicated professional with a proven track record at The Westin Desert Willow Villas, excelling in guest satisfaction through meticulous cleaning techniques and reliable service. Demonstrated initiative in maintaining high standards of cleanliness and organization, while effectively managing laundry operations to ensure timely availability of linens. Committed to enhancing the overall guest experience.
Overview
12
12
years of professional experience
Work History
Houseman
The Westin Desert Willow Villas, Palm Desert
Palm Springs, CA
06.2020 - 11.2025
- Maintained cleanliness and organization of public areas to enhance guest satisfaction and experience.
- Assisted housekeeping staff in preparing rooms for new guests, ensuring all standards were met.
- Operated laundry equipment efficiently, contributing to timely turnaround of linens and towels.
- Executed routine inspections of facilities to identify maintenance needs and ensure safety compliance.
- Responded promptly to guest requests for additional amenities or assistance, enhancing overall service quality.
- Coordinated with maintenance team to address urgent repairs and ensure facility safety.
- Organized and maintained linen closets to facilitate quick access for housekeeping needs.
Lead Barback
The Nest Restaurant
Indian Wells, CA
01.2014 - 01.2021
- Cleaned glassware and bar equipment efficiently, maintaining a sanitary work environment for staff and guests.
- Managed supply ordering processes, ensuring availability of necessary items while minimizing waste.
- Responded promptly to customer requests, enhancing overall guest satisfaction and loyalty.
- Provided exceptional customer service support by engaging with patrons and addressing inquiries effectively.
- Maintained cleanliness of work areas throughout service periods, contributing to a positive dining experience.
- Assisted in optimizing drink presentation by preparing garnishes and glassware in advance.
- Enhanced bar atmosphere through thoughtful organization and attention to detail in setup.
- Enhanced customer satisfaction by efficiently preparing and stocking bar with necessary supplies.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
- Restocked ice, condiments, and snacks.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Education
High School Diploma - Electrical
Electro Tech School
Mostar BH05.1982
Skills
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
- Guest room cleaning
- Laundry
- Linen replacement
Languages
Croatian
Native or Bilingual
Timeline
Houseman
The Westin Desert Willow Villas, Palm Desert
06.2020 - 11.2025
Lead Barback
The Nest Restaurant
01.2014 - 01.2021
High School Diploma - Electrical
Electro Tech School