Novalee Pocock
Bergen,NY
Summary
Experienced Store Staff Member with background in retail operations, customer service, and inventory management. Skilled at fostering positive relationships with customers and colleagues, contributing to team objectives and meeting sales goals. Recognized for improving store orderliness, enhancing customer experience, and supporting overall store success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Staff Member
Gravel Ponds
Scottsville, NY
05.2024 - 08.2024
- Greeted customers and provided assistance with inquiries.
- Assisted in stocking shelves, setting up displays, and organizing merchandise.
- Provided customer service by ringing up purchases at the register.
- Processed payments using cash registers and credit card machines.
- Handled phone calls to answer customer questions or take orders.
- Maintained a clean work environment by sweeping floors, cleaning countertops, and organizing stock room.
- Balanced cash drawers daily to ensure accuracy of transactions.
- Performed inventory counts to monitor product levels in the store.
- Helped unload deliveries from trucks and restocked shelves accordingly.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Answered telephone to give callers store information and look up order details.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Waitress
Chaps Elba diner
Elba Ny, NY
01.2023 - 05.2024
- Greeted customers and provided assistance with inquiries.
- Assisted in stocking shelves, setting up displays, and organizing merchandise.
- Provided customer service by ringing up purchases at the register.
- Processed payments using cash registers and credit card machines.
- Maintained a clean work environment by sweeping floors, cleaning countertops, and organizing stock room.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Education
High School Diploma -
Byron-Bergen Junior/Senior High School
Bergen, NY06-2024
Skills
- Product display
- Customer Service
- Strong Work Ethic
- Team Collaboration
- Organization
Affiliations
- Soccer
- Farming
- Card games
Accomplishments
- high honor roll senior year of high school
Certification
- responding to emergencies( CPR, first aid in adult,child, infant)
- mandated reporter training
- SAVE training
- DASA training
Timeline
Store Staff Member
Gravel Ponds
05.2024 - 08.2024
Waitress
Chaps Elba diner
01.2023 - 05.2024
High School Diploma -
Byron-Bergen Junior/Senior High School
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