Novalie Byrne
Amsterdam,NY
Overview
15
15
years of professional experience
Work History
Receptionist/Office Clerk/Rental Advisor
- Operated multiline phone system to answer, screen, or forward calls, provide information, and take messages
- Greeted persons entering establishment, determined the nature and purpose of visit, and directed them to specific destinations
- Performed general office activities, such as typing, operating office machines, and securing confidential materials
- Collected, sorted, distributed, and prepared mail, email, messages, and deliveries
- Performed duties, such as taking care of plants, straightening magazines, dusting and cleaning to maintain reception and personal work area
- Filed and maintained records; managed petty cash for the company
- Inventoried and ordered materials and supplies
- Received payments and recorded receipts; posted payments to accounts receivable
- Transmitted information or documents to customers, using computer, mail, or facsimile machine
- Maintained a log of RV rentals, automobile sales and reported sales and dealer trades
- Created office, team members and customer documents utilizing Microsoft Word
Rental Advisor
Alpin Haus Ski Shop, Inc.
Amsterdam, NY
03.2020 - 08.2025
Receptionist/Rebate Clerk
James Chevrolet
Johnstown, NY
05.2015 - 06.2019
Receptionist
Don Brown Bus Sales, Inc.
Johnstown, NY
08.2010 - 03.2015
Education
No Degree - Human Services
Fulton Montgomery Community College
Johnstown, NYSkills
- Excellent Customer Service
- Effective Communication
- Attention to Detail
- Reliable; Dependable
- Highly Organized
- Team Player
- Confidential
- Microsoft Word & Excel
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Administrative support
- Document management
- Clerical support
- Professional demeanor
- Calendar management
- Documentation and reporting
- Service-oriented mindset
- Performance improvement
- Basic accounting
- Office equipment operations
- Record preparation
- Supply management
- Spreadsheet tracking
- Project coordination
- Front desk operations
- Phone etiquette
- Positive and professional
- Multi-line telephone skills
- Meticulous and organized
- Multitasking and prioritization
- Reception desk management
- Professional and polished presentation
- Office supply inventory control
- Calm demeanor
- Multi-line phone system operation
- Relay hearing-impaired calls
- Call redirection
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Microsoft office
- Payment processing
- Team collaboration
- Courteous and professional
- Computer proficiency
- Relationship building
- Billing and invoicing
- Visitor and customer relations
- Customer complaint resolution
- Documentation
- Records maintenance
- Basic math
- Multi-line phone systems
- Word processing
- Supply ordering
- Inventory management
- Records management
Timeline
Rental Advisor
Alpin Haus Ski Shop, Inc.
03.2020 - 08.2025
Receptionist/Rebate Clerk
James Chevrolet
05.2015 - 06.2019
Receptionist
Don Brown Bus Sales, Inc.
08.2010 - 03.2015
Receptionist/Office Clerk/Rental Advisor
No Degree - Human Services
Fulton Montgomery Community College