Novavelia Vue
Eureka
Summary
With six years of experience in business process outsourcing (BPO) roles, I offer a wealth of expertise. Strong customer service, sales, and communication skills have consistently propelled my success in previous positions. Currently seeking a customer service role to leverage exceptional customer service abilities. Combining extensive BPO experience with a commitment to providing top-notch support, I confidently contribute positively to any team or organization.
Overview
8
8
years of professional experience
Work History
Independent Contractor
GogoGrandparent Uber & Lyft Ride
06.2023 - 05.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Travel Consultant
Concentrix Company
01.2022 - 08.2022
- Researched fare and schedule information
- Offered advice to loyalty card members on destinations
- Booked flight tickets, reserved accommodation, and organized car rentals transportation
- Processed cancellation, rebooking, and exchanges
Customer Service Representative
Cyber City Teleservices
03.2016 - 12.2021
- Escalated queries and concerns
- Answered inquiries such as package information
- Secured customer information and data
- Processed refund, cancellation, and replacement
- Resolved order issues such as damage or incorrect products
- Worked with CSR team and other department to find appropriate solutions for customers
Customer Service Representative - Retail Sale
Cyber City Teleservices
03.2016 - 12.2021
- Processed orders
- Introduced sales information, promotion, and discount products to customers
- Provided online product inquiries
Education
Bachelor of Technical Teachers Education - Major in Electrical
University of Southeastern Philippines
Philippines Davao City03.2016
High School Diploma -
Bernardo D Carpio National High School
Philippines Davao City04-2010
Skills
- Client relationship building
- Scheduling
- Time management
- Customer support
- Problem-solving
- Multitasking and organization
- Quality assurance
- Teamwork
Professional Description - Traits
Customer Service oriented
Timeline
Independent Contractor
GogoGrandparent Uber & Lyft Ride
06.2023 - 05.2024
Travel Consultant
Concentrix Company
01.2022 - 08.2022
Customer Service Representative
Cyber City Teleservices
03.2016 - 12.2021
Customer Service Representative - Retail Sale
Cyber City Teleservices
03.2016 - 12.2021
Bachelor of Technical Teachers Education - Major in Electrical
University of Southeastern Philippines
High School Diploma -
Bernardo D Carpio National High School
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