novelette anderson
Lansdowne,Pennsylvania
Summary
Dedicated Home Care Provider from Hearts All Around Home Health, adept in compassionate caregiving and patient care, excelled in enhancing patient comfort and satisfaction. Leveraged active listening and effective communication to establish trust, achieving high client loyalty. Skilled in both personal care and creating positive environments, consistently praised for exceptional service.
Overview
18
18
years of professional experience
Work History
Home Care Provider
Hearts All Around Home Health
05.2024 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
Costumer Service
Sale Association
01.2019 - 05.2024
- Delivered exceptional customer service, addressing client concerns promptly and effectively.
- Developed and implemented strategies to deliver quality customer service.
- Anticipated guests' needs and delivered excellent customer service.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Managed high call volume while maintaining excellent customer service standards.
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
- Maintained excellent customer service and positive attitude.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Received consistent excellent feedback on work quality and customer service.
Office Assistant
Burce English & Associate
03.2007 - 10.2010
- Delivered exceptional customer service, addressing client concerns promptly and effectively.
- Developed and implemented strategies to deliver quality customer service.
- Anticipated guests' needs and delivered excellent customer service.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Managed high call volume while maintaining excellent customer service standards.
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
- Maintained excellent customer service and positive attitude.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Received consistent excellent feedback on work quality and customer service.
Food Server and Cashiering
Jamaican Restaurants
12.2018 - 01.2019
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Catering
Spainsh Town High
Kingston Jamaica 06.1996
Skills
- Patient care
- Compassionate caregiving
- Meal preparation
- Housekeeping
- Toileting assistance
- Bedbound patient care
- Feeding assistance
- Personal care aide
- Home care aide
Timeline
Home Care Provider
Hearts All Around Home Health
05.2024 - Current
Costumer Service
Sale Association
01.2019 - 05.2024
Food Server and Cashiering
Jamaican Restaurants
12.2018 - 01.2019
Office Assistant
Burce English & Associate
03.2007 - 10.2010
Catering
Spainsh Town High
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