Novelette Anglin

Work History

Program Services Manager/Human Resources Manager

Gracious Health Inc.

01.2020 - Current

Identifying and supporting the needs of clients of Developmental Disabilities Administration (DDA) planning for and authorizing payment for appropriate services;
Reviewing and monitoring client plans, reports, and client progress of PCP plans, other resources collaborating with families and professionals to support clients
Maintain daily workflow of hr
Department to include payroll processing
Hiring and onboarding, evaluations, and terminations
Maintain and uphold company policies and procedures, internal HR forms, and documents to improve for clarification on best practices and regulatory compliance
Run payroll bi-weekly
Develop and update job descriptions
Manage all staff onboard
Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.

Airport Operations

JetBlue Airways Corp

01.2017 - Current

Checked in customers in a timely and appropriate manner for scheduled flights
Assist customers with re-booking missed or earlier flights
Board customers on flights in the boarding area
Assist flight crew with the boarding process of seating and paperwork
Ensure flight paperwork is accurate and correct for the Captain and Co-pilot
Also, assist customers in directions to meeting their flight on time to board
Assist customers in researching bags that are lost and expand claims for lost or damages

Administrative Assistant

Errol West LLC

01.2010 - 01.2018

Answering Phone calls from Clients and Potential clients
Schedule meetings and appointments, and confirm appointments
Write orders for the specific job needed by the client
Enter information in the computer system
Type contracts for employers and clients
Process down payments and final payments from clients

401k Plan Assessor

T Rowe Price

01.2013 - 01.2017

Responsible for handling inbound telephone inquiries for retirement plans
Account maintenance, balance information, processing financial transactions
Offering appropriate products and services
Provide appropriate education regarding a participant's retirement plan
Provide service excellence to participants
Research individual account activity to resolve participant and plan-related issues promptly, and follow up as necessary
Coordinate team support information as the daily update liaison
Lead as team liaison with Retirement with a Confidence metric

Human Resource Assistant

Office Team

01.2012 - 01.2013

Assist Human Resources manager with projects
Communications through phone systems
Answering phones
Greet Clients as they walk in
Schedule meeting rooms Appointments
Assist with PowerPoint projects
Assist in all clerical levels

Customer Service Representative

Airtran Airways

01.2007 - 01.2012

Checked in passengers in a timely and appropriate manner for scheduled flights
Assist passengers with re-booking missed or earlier flights
Board passengers on the flight in the boarding area
Assist flight crew with the boarding process of seating and paperwork
Ensure flight paperwork is accurate and correct for the Captain and Co-pilot
Also, assist passengers in directions to meeting his or her flight on time to board

Test Writer

Prometric

01.2000 - 01.2012

Generating written conclusions of assessment outcomes by accurately analyzing the data and providing clarification of business issues in a plain and non-jargon language
Producing item development plans, asset requirements, test designs, and other supporting documentation
Participating in high-stakes assessment programs
Completing tasks under tight deadlines
Working in a fast-paced and high-pressure atmosphere surrounded by educated and ambitious individuals that require excellence

Banquet Supervisor

Marriott International

01.2002 - 01.2007

Supervised up to 80 staff members to provide food service for banquets and conferences accommodating 50 to 4000 people
Performed all related administrative duties, including event flow-chart planning, communication via meetings, letter memos, and emails with senior management, and client contact reports follow-ups and evaluations
Conduct training and development, motivational, and quality customer service staff seminars
Interview potential candidates to be hired for the department
Performed overall oversight, monitoring, and customer service during events
Scheduled and assigned staff and processed payroll entry

Summary

Overview

Work History

Program Services Manager/Human Resources Manager

Airport Operations

Administrative Assistant

401k Plan Assessor

Human Resource Assistant

Customer Service Representative

Test Writer

Banquet Supervisor

Education

Doctorate - Organizational Leadership in Education

MBA- Graduated - Human Resources, Strategic Management

BS- Graduated - Business Management with a focus in Human Resources

Business Administration- Graduated -

Skills

Certification

Timeline

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